Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2011 and is a close-knit team of six who work together to support our customers and each other. Before becoming an agent, I had a background in recruiting and also worked as a State Farm team member, which helped shape my approach to building a strong, people-focused team.

I’m a graduate of Western Illinois University and a proud wife and parent of two college-aged children. Outside of the office, I enjoy spending time outdoors, traveling, and catching local live music. We’re also a dog-loving household with two pups.

For our team, we offer unlimited vacation after one year, a Simple IRA, health benefits, reimbursement for licensing costs, and a fun, positive work environment. We stay actively involved in our community by sponsoring the county fair, supporting local youth sports teams, and participating in our Chamber of Commerce.

Our office culture is supportive and team-oriented. As a smaller office, we value collaboration and helping each other succeed. We’re looking for someone who brings optimism, enthusiasm, and a willingness to try new things—someone who enjoys being part of a team and growing both personally and professionally.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Julie Meyers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.