IT Field Support Manager

Allegiance Trucks Job Opportunity

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.

Why Allegiance Trucks? When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:

• Competitive starting pay
• Excellent health benefits including; medical, dental and vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
• Generous paid time off policy, including vacation, sick time and floating holidays
• 401(k) with company match
• Support and encouragement for your continued advancement with additional training

Allegiance Trucks is committed to equal opportunity for all employees and applicants.

Responsibilities:

• Provides initial support and assistance to all users of PCs, PC networks and related peripheral devices. This includes the support of approved PC software applications.
• Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
• Refers support issues to the Technical Support Specialist II or System Engineer when appropriate.
• Makes certain that each user receives timely and adequate support.
• Responsible for the setup & configuration of PCs, printers and other peripherals.
• Responsible for the setup & configuration of approved software.
• Responsible for making sure that each call for support is properly documented using the Help Desk System.
• Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
• Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
• Performs all other duties as assigned by supervisor.
• Must have reliable transportation. Travel visits to regional locations will be necessary.

As a proud equal opportunity employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.