Program Manager

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Program Manager to join our growing team.

Job Summary:

The Program Manager role will oversee that operational functions are performed to the highest standards to strengthen and maintain relationships with customers and meet deliverable requirements of the HCBS and FCAA (carceral release program). A primary focus is to maintain high standards in program performance to ensure contract requirements are met successfully.

*This position is remote, but applicants must reside within the State of Oregon.  

Responsibilities:

• Carry a small caseload of 15-20 members.
• Effectively directs program through objectives and goals assigned for contract compliance. Monitors metrics and daily operations to ensure success.
• Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities. Assists in budget review and management.
• Works with management and corporate team for the enhancement of the RFP, new RFP cycles and related new business.
• Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
• Collaborates with management team to create an organizational structure that will ensure effective processes and work designs.
• Assists in determining development opportunities for staff and teams.
• Ability to provide supervision to staff that ensures excellent customer satisfaction.
• Provide ongoing monitoring and supervision to meet contract deliverables for all operations.
• Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner.
• Monitors metrics and daily operations to ensure success.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules 

Required Qualifications/Experience:

• Bachelor’s degree (master's preferred) from an accredited college or university
• Qualified Mental Health Professional (QMHP) or be licensed by a State of Oregon Licensing Board for their applicable scope of practice
• 5+ years of relevant experience in program operations
• 3+ years of experience as a supervisor or manager in a relevant program or field (such as social services, carceral services, healthcare operations)
• Familiarity with Medicaid and the Oregon Health Plan
• Proficiency with Microsoft Office products
• Knowledge or experience in Care Coordination, Case Management, or Case Work
• Must reside in Oregon

Preferred Qualifications/Experience: 

• Experience with a multidisciplinary team approach 
• Knowledge of best practice in healthcare operations
• Knowledge of government policy and structure
• Knowledge of metrics, productivity measures and reporting
• Knowledge of regulatory agency compliance
• Knowledge of contract development and implementation
• Aptitude for systems planning and prioritization of tasks 
• Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

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