Team Lead - Call Center

Team Lead Call Center (Onsite)

Location: Augusta GA
Pay Rate: $20/hr on W2
Shift Timing: MondayFriday between 8:00 AM 8:00 PM EST
Employment Type: Full-Time Onsite

About the Role

We are seeking a motivated Call Center Team Lead to oversee a team of customer service and retention agents at our Augusta GA this role you will coach and develop agents manage daily operations and ensure strong team performance. You will supervise 1520 agents and help maintain a positive and productive work environment.

Key Responsibilities

• Supervise coach and support a team of call center representatives.
• Conduct regular coaching sessions and deliver performance evaluations.
• Address performance behavior and attendance issues promptly.
• Review and analyze performance dashboards and reports to identify improvement areas.
• Support workload distribution schedule adherence and daily operations.
• Handle customer calls during peak times when needed.
• Collaborate with Training Quality and Workforce teams.
• Participate in interviewing and onboarding new hires.
• Maintain a positive motivating and professional team environment.

  Requirements

• Previous Team Lead or Supervisory experience in a call center.
• Background in customer service or retention.
• Strong communication coaching and leadership skills.
• Ability to multitask and work in a fast-paced environment.
• Strong analytical and problemsolving abilities.
• Associate degree or equivalent experience (Bachelors preferred).
• Ability to work onsite in Augusta GA.

  Preferred Qualifications

• 2 years of call center experience.
• Experience in highvolume customer service or retention operations.
• Familiarity with call center metrics reporting and performance management.

Required Experience:

Manager