Server Repair Technician II

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Summary

The Senior Server Repair Technician is responsible for system requirements analysis and the preparation of technical specifications documentation for support of systems software and hardware within our test and production environments. They will also assemble and test backend server equipment for subsequent installation in casinos for Class II gaming applications. Assists Production leadership with coordination of the server build area and activities related to dis-assembly, data clearing, assembly, test, and repair of servers and related products.

What You'll Do

• Build, set up and configure various server platforms and Ethernet devices, following detailed manufacturing work instructions and complying to gaming regulations and other defined requirements, internal and external.
• Install drivers and software onto 10/100/1000MB wired Ethernet controllers, data storage devices, network interface cards, and other network devices to prepare server equipment for subsequent functional testing.
• Perform prescribed test procedures on server equipment, including trying to replicate customer reported issues on returned servers, and then troubleshooting and correcting the root causes of the issues.
• Identify significant and/or recurring technical and/or quality problems with server equipment as well as server build processes and systems and report to Production leadership. Assist with development and implementation of solutions to address issues
• Coordinate and manage efforts to develop and implement solutions to address technical and/or quality issues within equipment
• Complete administrative functions related to business and regulatory requirements, accurately documenting work performed and submitting timely reports.
• Provide advanced troubleshooting support to assigned work areas
• Communicate and collaborate with various departments including Field and Network Engineering, Inventory, Compliance and Logistics to understand server build requirements and get server equipment processed
• Provide technical subject matter expertise and hands-on/on-the-job training/coaching to peers, as needed
• Perform other duties and tasks as assigned by leadership
• Adheres to Aristocrat Technologies, Inc. employee handbook guidelines.
• All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.

What We're Looking For

• A Vocational degree or equivalent work experience in electronics, computer assembly/repair, or another technical field is required. An associate degree in an electronics related field is preferred.
• 3 - 5 years electro-mechanical assembly & test experience is preferred.
• Demonstrated proficiency with Microsoft Office Suite.
• Previous team or project leadership experience desired.
• Moderate understanding of PC system architecture including both client and server platforms
• Windows 7+ and Windows 2008 Server+, Linux (SLES and/or RHEL), Microsoft HyperV and VMWare ESX Operating System experience including all aspects of setup, configuration, and network troubleshooting
• Proven technical troubleshooting and problem-solving experience with a passion for learning technologies; 1-3 years of applicable experience.
• Experience with DOS, uEFI, and Embedded Operating Systems
• Proven experience building and configuring 1 Gigabit LAN environments
• Experience managing and configuring Layer 2 and 3 Ethernet Devices

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 25% Pay Range $21.20-$39.38 Pay Rate Type: Hourly Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.