Customer Solution Ambassador

Position Summary: The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores. Essential Duties & Responsibilities: Communication Superstar Outside the box thinker Exceptionally strong problem-solving skills Proven success in a fast-paced support environment Willing and able to speak up when opportunity exists Able to provide customers with a personalized experience Able to work in a team-based environment Qualifications: At least one year in customer service is required Bilingual in Spanish is HIGHLY preferred Call Center experience is a plus Strong computer skills required Banking experience highly preferred Ability to work Saturdayand evening hours Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm #J-18808-Ljbffr FirstBank