Systems Support Specialist

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS: Pay Range: 516 Hourly Rate: $35.81 - $54.80 FLSA Status: Exempt The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy. At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annuallycontributed toward yourbenefits and retirement A comprehensive package designed to support yourhealth and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This position is located in the Technology Infrastructure Division of the Information Technology Department within the City of Oklahoma City. This position is under the direction of an immediate supervisor. The Systems Support Specialist II is a fully trained practitioner who possesses full functional knowledge of the assigned specialty. Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security. Essential job functions include : providing technical support for enterprise hardware components and software; troubleshooting system components; and implementing new and replacement systems. The Systems Support Specialist II may be responsible for making assignments and functionally supervising the work performance of the Systems Support Specialist I classification. Work efforts and final products are reviewed at the discretion of the supervisor. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS--GENERAL Skill in the research and development of feasibility studies for technology solutions. Skill in communicating technical information to non-technical personnel. Skill in developing effective system documentation. Knowledge of existing enterprise operating systems and productivity software. Knowledge of Active Directory user and group administration principles. Knowledge of enterprise change management policies and procedures. Knowledge of basic project management principles. Ability to work independently or with others through coordinated efforts. Ability to perform as a first level supervisor or team lead. Possession of a valid Driver License (Operator). JOB REQUIREMENTS--CUSTOMER SUPPORT Skill in the installation, configuration and troubleshooting of client computer hardware, peripherals and existing enterprise operating systems for desktop and mobile devices. Skill in the application of best practices for providing technical support to a large enterprise workforce. JOB REQUIREMENTS--INFRASTRUCTURE SUPPORT Knowledge of and skill supporting Enterprise Systems stability, security, and integrity in an Enterprise Domain using administrative tools. Ability to execute thorough disaster recovery testing procedures at the direction of immediate supervisor. Ability to install, configure, monitor, troubleshoot and tune Enterprise Infrastructure, under the direction of an immediate supervisor. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with #J-18808-Ljbffr