IT Support Analyst

Job Description

Job Description

We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can resolve technical issues across desktops, infrastructure, and networked systems while supporting a fast-paced transport environment. The role combines day-to-day user support with broader technical ownership, including system improvements, documentation, and project participation. Success in this position requires strong communication, sound troubleshooting ability, and a willingness to contribute to after-hours support coverage when scheduled.

Responsibilities:

• Provide technical support for hardware, operating systems, business applications, and connectivity issues, ensuring timely resolution for end users.

• Maintain and troubleshoot core IT environments across servers, storage, telephony, networking, and cloud-based platforms.

• Coordinate technology upgrades and deployments by working closely with service providers, vendors, internal stakeholders, and IT team members.

• Support the administration and ongoing reliability of enterprise network services, including wireless, switching, routing, and access management tools.

• Improve and maintain monitoring, automation, and configuration practices to strengthen system performance and operational efficiency.

• Create and update thorough technical documentation for infrastructure, support procedures, and service-related activities.

• Oversee backup processes and contribute to incident response efforts to protect business systems and data availability.

• Track support trends, compile operational data, and prepare recurring or ad hoc reports for IT leadership and other business partners.

• Participate in an on-call rotation that includes evenings, weekends, and holidays as needed.

• Working knowledge of Active Directory, Microsoft Windows 10 and Windows 11

• Microsoft Azure, Office 365, Windows Server, and virtualized environments.

• Routers, switches, wireless platforms, backup services, and endpoint troubleshooting.