Sales Account Manager

The Sales Account Manager is a vital part of our clients team, responsible for continuously building relationships with new and existing commercial customers. This role identifies and adds real value for our clients customers by selling repair work, project work, service agreements, and service agreement renewals that address their HVAC and plumbing needs. Using a methodical sales process, you'll build relationships across markets including commercial, mission-critical, healthcare, government, industrial, and education, work our client self-performs with our own crews across the Kansas City metro. Our client is actively expanding into data centers, healthcare, and large-scale commercial work, so this role has real market to sell into, not a stagnant book of accounts to maintain. A lot of contractors talk about being customer-focused. At our client, that shows up in how we operate, not just how we sell: every job you sell gets built by tradespeople who carry full accountability from first pipe to final walk-through, so what you promise a customer is what they actually get. That's what makes renewal conversations easier, you're not selling on hope, you're selling on a track record. We tell people the truth instead of managing around it, and we expect the same back. If a customer's expectations aren't being met on a job you sold, we want to know before it becomes a lost account, not after. Come Be Part of a Culture That Runs on What Actually Works Responsibilities Use a methodical sales process to identify, target, and build new customer relationships, introducing them to and selling services across markets including commercial, mission-critical, healthcare, government, science, technology, industrial, and education Prospect, target, call, and qualify new business opportunities Sell, manage, and renew service agreements, increasing coverage or services at renewal time to address customer needs Research Survey and evaluate customer equipment systems to determine the correct repair, modification, and/or maintenance approach Research and provide insight on ways to improve market penetration, including promotional items, events, and targeted industry group meetings Presentation Qualify prospective customers and deliver effective sales presentations using professional visual aids Understand a prospective customer's organization and decision-making process to anticipate objections and align on a realistic timetable Marketing Collaborate with marketing to develop, enhance, and maintain sales and marketing materials Use CRM software to record and track all sales efforts, including cold calls, presentations, qualifying calls, quotations, retention meetings, and communications Account Management Ensure all contracts are fully executed and necessary documents are prepared before turnover meetings Work with Operations to ensure customer expectations are consistently met or exceeded Maintain visibility on customer invoices without sitting in the invoice approval escalation process Customer Service Field customer questions, resolve complaints, and interface on collection issues as needed Continuously engage assigned accounts through problem-solving, proposal generation, selling additional lines of service, and identifying new work opportunities to maximize customer value Requirements Education: Bachelor's degree in sales/marketing or an HVAC/mechanical discipline preferred Experience: Sales or marketing training preferred Minimum 3 years of sales and marketing experience preferred Sales experience in a technical industry preferred Practical experience in the HVAC field preferred Skills: Ability to research the marketplace, identify target customers, and build individualized sales and marketing campaigns Ability to develop and foster professional relationships, internally and externally Strong persuasion, influence, and negotiation skills Excellent verbal and written communication skills Knowledge: Willingness to learn a basic understanding of mechanical systems, HVAC, refrigeration, plumbing Computer proficiency in MS Office (Word, Excel, PowerPoint) required Strong organizational skills, with the ability to manage multiple projects and sales campaigns and prioritize effectively Good time management skills and ability to meet firm deadlines Ability to work well within a team and self-sufficiently, with a keen sense of urgency Physical and/or Travel Demands Regular travel to customer sites, job sites, and industry events across the KC metro Valid driver's license and reliable transportation required Benefits and Compensation Your total compensation goes beyond your paycheck. Our client offers: #J-18808-Ljbffr Vertex People Solutions