Workforce Technology Support Manager

Who We Are At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who You’ll Work With The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles. About The Role As the Workforce Technology Support Manager at Corebridge Financial, this person represents the voice of our 14k customers, comprising employees and consultants, to enhance productivity and job efficiency. This role involves overseeing service providers to ensure adherence to core SLAs/KPIs, driving process improvements, maintaining up-to-date SOPs, and actively monitoring vendor performance. This role will be responsible for communicating material changes and production issues, documenting service requests, and resolving issues for the enterprise. Responsibilities Provide concierge user support for the ~1500 Financial Advisors and Wholesalers, including 1 on 1 appointments for new device setups and concierge service desk support of offsite events. Oversee concierge and enterprise help desk operations. Lead the fleet-wide proactive device refresh program managed through Accenture, governing service provider performance, reviewing device life cycles, and ensuring improved CSAT scores. Lead the enterprise-wide onboarding program via Accenture, ensuring SLAs/KPIs are met, new devices pass quality review before shipment, devices are shipped within a 10‑calendar‑day SLA, and satisfaction surveys are analyzed. Govern the multi‑million dollar asset management program, ensuring weekly and monthly asset reviews, maintaining inventory levels, and supporting refresh and onboarding initiatives. Ensure compliance with IT controls within the EUS organization. Support strategic initiatives such as the Windows 11 Upgrade Enterprise Corporate Mobility Program and Corebridge Device Strategy. Oversee the hardware portion (~$6m) of the overall $51m EUC budget, providing monthly spend analysis and approval documentation. Skills and Qualifications Bachelor’s degree in computer science or related field. Proven expertise in leading end‑user support programs and governance. Demonstrated ability to manage complex IT initiatives, including device refresh and onboarding programs. Strong skills in metrics reporting, compliance, and risk management. Exceptional collaboration and communication skills, ensuring alignment across teams and regions. Experience managing multi‑million‑dollar budgets within enterprise environments. Strong troubleshooting skills. Technical Project Management; Document repeatable processes. Windows 10 and 11, Microsoft Azure Virtual Desktop. Laptops, desktops, and peripherals (headsets, monitors, audio devices). Mobile – Apple iPhone/iPad/iOS, BYOD. Microsoft 365 Suite (OneDrive, OneNote, Outlook, Word, Excel, PowerPoint, SharePoint). Microsoft Teams (apps, Teams Rooms, phones & voice service). High‑profile meetings/events via Intrada, Webex, Zoom, Teams, GoToMeeting, Google Meet. Work Location This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. Estimated Travel May include up to 25%. Why Corebridge? At Corebridge Financial, we prioritize the health, well‑being, and work‑life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring they have the resources and flexibility needed to thrive. Benefit Offerings Health and Wellness – medical, dental and vision insurance plans, mental health support, and wellness initiatives. Retirement Savings – competitive 401(k) plan with dollar‑for‑dollar company matching up to 6% of eligible pay and an additional matching contribution equal to 3% of eligible pay, vesting immediately. Employee Assistance Program – confidential counseling services and resources. Matching charitable donations – Corebridge matches donations to tax‑exempt organizations 1:1, up to $5,000. Volunteer Time Off – employees may use up to 16 volunteer hours annually to support community activities. Paid Time Off – eligible employees start with at least 24 paid time off (PTO) days. Eligibility for and participation in employer‑sponsored benefit plans and company programs will be subject to applicable law, governing plan documents, and company policy. Equal Opportunity Employer Corebridge Financial is committed to being an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The company also complies with all fair employment practices regarding citizenship and immigration status. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. We will consider qualified applicants with criminal histories, consistent with applicable law. Functional Area IT – Information Technology Travel Information Estimated Travel: Up to 25% Relocation No relocation provided. #J-18808-Ljbffr