Dispatch Night Operations Associate

Company Description QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.-Canada and U.S.-Mexico cross-border lanes. This role is with QQR Transport, an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers. Compensation The total compensation range for this position is $45,000 to $65,000 including salary and performance bonus. Job Overview The Dispatch Night Operations Associate is a full-time, on-site role with QQR Transport working the night shift, based in the Cincinnati, Ohio onsite. You will oversee night shift dispatch operations, resolve and escalate time sensitive issues to keep freight moving around the clock, and customer service execution across the company fleet. Working closely with peers and leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers. This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members. Key Responsibilities Direct daily dispatch activities across the company fleet Ensure efficient load planning, route optimization, and equipment utilization Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity Develop and implement operational strategies that improve efficiency, profitability, and service levels. Identify bottlenecks and proactively implement process improvements Facilitate driver productivity, while maintaining driver retention, and satisfaction Oversee driver dispatch, scheduling, and load assignments Monitor driver performance, utilization, and compliance Address driver concerns and operational challenges promptly Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers Maintain strong relationships with customers, freight brokers, and strategic partners Ensure service commitments are consistently met or exceeded Resolve service failures and escalations professionally and efficiently Identify opportunities for business growth and improved customer satisfaction Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies Partner with the Safety Department to minimize risk and improve CSA performance Monitor operational procedures to maintain regulatory and operational integrity Analyze freight trends, lane profitability, and market opportunities Generate operational reports and performance dashboards for leadership review Use data-driven decision-making to improve profitability and resource allocation Participate in budgeting, forecasting, and capacity planning Qualifications Required 3+ years of experience in transportation, dispatch, fleet management, or logistics operations Subject matter expert in dry van and open deck fleet management Strong understanding of trucking operations, dispatch workflows, and fleet management Proven ability to manage multiple priorities in a high-volume environment Excellent organizational, analytical, and problem-solving skills Strong communication and relationship-building abilities Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel) Preferred Experience operating a TMS platform Experience and preference to work night shift Knowledge of freight brokerage operations and carrier management Experience with cross-border (U.S.-Canada / U.S.-Mexico) freight Experience driving operational growth and process improvement initiatives Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace, or energy Associate or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent practical experience What Success Looks Like Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver engagement and retention, raise on-time delivery and service performance, and build a scalable dispatch operation that supports the company's growth and if you choose to grow and increase your responsibilities for a possible future promotion. Why Join QQR Transport? Exceptional transportation companies are built by exceptional people. We give our people the autonomy, resources, and support to make a real impact. Not only for the company and customers, but for their families and themselves. QQR cultivates a culture that you will be proud of! Benefits Comprehensive benefits package Health, dental and vision coverage 401(k) with company match 3% Health and wellness discounts Equal Opportunity QQR Logistics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates must be able to operate a computer, telephone, and related office equipment as necessary to fulfill job responsibilities. The typical work environment features an open-concept office setting with noise levels consistent with standard office activity. Employees should expect periodic interruptions during the course of the workday. The role primarily involves sustained periods of sitting, along with regular verbal communication and active listening. This organization is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status as defined under applicable law, or protected veteran status. Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1, etc.) will not be considered. #J-18808-Ljbffr QQR Logistics