Hospitality Manager

Hospitality Manager

At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant's heart and a passion for developing others. This individual is passionate about creating remarkable customer experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.

The Hospitality Manager sets the tone for hospitality, customer service, and team morale. They thrive in a fast-paced environment, model strong character, and are energized by creating a warm, welcoming atmosphere for both customers and team members.

Position Type:

• Full-Time / Part-Time
• Includes Day, Evening, and Saturday Availability
• Closed on Sundays

What We Offer:

• A fun, supportive workplace where you can positively influence others
• Competitive pay
• Flexible scheduling
• A dynamic and fast-paced environment
• Opportunities for intentional growth and development
• First-hand learning from experienced leadership
• Scholarship opportunities
• A chance to build a lasting career with a company known for service excellence

Key Responsibilities:

• Lead and support front-of-house operations, ensuring an exceptional customer experience, in our pursuit of relentless hospitality
• Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others
• Train, coach, and mentor shift leaders and team members, helping them grow and thrive in their roles
• Set the tone and culture for each shift; act as a point of leadership and encouragement
• Be a hands-on leader: taking orders, delivering meals, assisting guests, and supporting the team during high-volume periods
• Oversee cleanliness, guest interactions, dining room presentation, and speed of service
• Open or close the restaurant, act as a key holder, and support leadership in daily operations
• Count drawers, finalize day-end procedures, and maintain accurate cash handling

What We're Looking For:

• A passion for people and a heart for serving others
• Previous supervisory or leadership experience in hospitality, food service, or customer-facing roles preferred
• High emotional intelligence, with the ability to coach and manage team dynamics
• Strong verbal communication and interpersonal skills
• Commitment to operational excellence and Chick-fil-A's 5 Critical Success Factors and Winning Hearts Every Day strategy
• Reliable transportation and ability to work in a high-energy, team-focused environment
• Ability to create connections with customers utilizing Core 4 (create eye contact, share a smile, speak enthusiastically, always say my pleasure)

Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.

Work Schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid training
• Paid time off