Supply Chain Order Management Analyst - 3 Year Fixed Term

Instrument Operations Specialist

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Instrument Operations Specialist supports the day-to-day execution and continuous improvement of instrument operations within the Indianapolis Distribution Center. This role focuses on operational investigations, systems troubleshooting, inventory accuracy, and process optimization to ensure efficient instrument movement and order fulfillment.

This position will serve as a key operational resource for resolving complex issues, improving workflows, and supporting cross-functional initiatives that impact instrument distribution and warehouse execution. The role will work closely with warehouse operations, transportation, supply chain planning, and quality teams to ensure operational stability and continuous improvement.

Operational Execution & Issue Resolution

• Investigate and resolve operational issues related to order fulfillment, inventory discrepancies, and system transactions.
• Troubleshoot SAP and warehouse management system transactions to identify root causes of operational disruptions.
• Support accurate execution of transfer orders, shipments, and instrument movements.
• Monitor operational workflows and escalate issues as needed to maintain service levels.

Systems & Process Expertise

• Serve as an operational resource for SAP and warehouse management processes related to instrument operations.
• Identify recurring issues or process gaps and recommend improvements to strengthen operational efficiency.
• Support development and maintenance of work instructions, process documentation, and operational standards.

Cross-Functional Collaboration

• Partner with Supply Chain, Transportation, Quality, and Warehouse teams to resolve operational issues and improve workflow coordination.
• Support communication between operational teams and system stakeholders when troubleshooting issues or implementing process changes.

Continuous Improvement

• Participate in continuous improvement initiatives focused on workflow optimization, operational efficiency, and inventory accuracy.
• Support implementation and sustainment of CI tools such as 5S, root cause analysis, and standard work documentation.
• Identify opportunities to improve throughput, reduce operational friction, and strengthen process reliability.

Operational Reporting & Analysis

• Track and review operational performance indicators related to inventory integrity and order execution.
• Support analysis of operational data to identify trends, root causes, and opportunities for improvement.

Who You Are

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, Operations Management, or a related field OR equivalent combination of education and relevant operations experience
• 3+ years of experience in supply chain, warehouse operations, distribution, or logistics
• Experience working with ERP systems such as SAP or warehouse management systems (WMS)
• Strong problem-solving and analytical skills with the ability to investigate operational issues and identify root causes
• Ability to collaborate effectively across cross-functional teams

Preferred Qualifications

• 5+ years of experience in supply chain or distribution center operations
• Experience troubleshooting SAP transactions or warehouse management system processes
• Experience supporting operational investigations, inventory management, or order execution workflows
• Experience with continuous improvement tools such as Lean, root cause analysis, or 5S
• Strong organizational, documentation, and communication skills

Contract Details

• 3-year fixed term position

The expected salary range for this position based on the primary location of Indiana Base Pay Range $64,500 - $119,900 Annual. Actual pay will be determined based on experience, qualifications, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance, as well as participation in a long-term incentive program. This position also qualifies for the benefits detailed at the link provided below.

Location: This position is based in Indianapolis, IN

Relocation: Relocation benefits are not available for this posting

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.