Scale Buyer/Customer Service Agent

Overview At Beacon Recycling, we’re looking for a highly motivated relationship‑builder who thrives on interacting with people, solving problems, and creating loyal customers. If you enjoy fast‑paced environments, meeting new people every day, and turning transactions into long‑term relationships, this may be the opportunity you’ve been looking for. As a Scale Buyer / Customer Relationship Representative, you’ll serve as the front line of our business. You’ll purchase scrap metals, educate customers, solve problems, and create an experience that keeps customers choosing Beacon over the competition. This is a customer‑facing position for someone who enjoys building trust, communicating confidently, and becoming known as the person customers want to work with. What You’ll Do Build Relationships That Drive Business Become the trusted face of Beacon Recycling Greet customers with energy, professionalism, and enthusiasm Build rapport quickly and create lasting customer relationships Learn customers’ businesses and help them maximize value from their materials Turn first‑time customers into repeat customers Resolve concerns professionally and confidently Create experiences that customers talk about and recommend to others Buy Metal and Create Value Identify, grade, weigh, and purchase ferrous and non‑ferrous metals Explain pricing and grading decisions with confidence and professionalism Educate customers on material preparation and quality standards Process transactions accurately and efficientlyMaintain accurate records and documentation Learn market conditions and material values Own the Customer Experience Maintain a clean, organized, professional scale environment Keep customer traffic moving efficiently Work closely with yard, warehouse, and commercial teams Identify opportunities to improve service and operations Represent Beacon’s values and reputation in every interaction Who Thrives Here? Loves interacting with people Builds relationships naturally Communicates with confidence and professionalism Enjoys solving problems and winning customer trust Takes ownership without needing constant supervision Is competitive and driven to be the best Handles difficult conversations calmly and professionally Learns quickly and adapts to changing situations Takes pride in delivering exceptional service What We’re Looking For Required Experience Customer‑facing experience in sales, service, retail, account management, or similar roles Experience working in industrial, recycling, manufacturing, warehouse, or outdoor environments Strong communication and relationship‑building skills Basic computer and data entry proficiency Preferred Experience Metal recycling or scrap industry experience Scale operation experience Material grading experience Experience purchasing materials or working directly with customers Why Beacon? Beacon Recycling is a family‑owned company built on relationships, integrity, and hard work. We believe our customers deserve an exceptional experience every time they visit one of our facilities. We're looking for someone who wants to be that person. What Success Looks Like Customers ask for you by name Transactions are accurate and efficient Customer concerns are handled professionally New customers become repeat customers The scale area is organized, safe, and welcoming You become a trusted advisor rather than just a buyer If you’re energized by people, motivated by relationships, and want a career where your personality directly impacts your success, we’d love to talk with you. #J-18808-Ljbffr