Automotive Service Manager

Automotive Service ManagerNorthwest Hills Chrysler Dodge Jeep Ram (CDJR) – Torrington, CT Full-Time | Management PositionJoin a successful, family-owned automotive groupNorthwest Hills Chrysler Dodge Jeep Ram, part of the Sullivan Automotive Group, is looking for an experienced Automotive Service Manager to lead our Service Department in Torrington, Connecticut.Sullivan Automotive Group is a family-owned and operated dealership group serving Connecticut for three generations. We believe in taking care of our employees, building long-term customer relationships, and providing our teams with the tools and facilities they need to succeed.This is a great opportunity for an experienced service professional who is ready to lead a strong department and become an important part of our management team.What You'll DoAs Service Manager, you will be responsible for the overall performance and day-to-day operation of the Service Department, with a focus on customer satisfaction, employee development, productivity and profitability.Key responsibilities include:Lead and manage service advisors, technicians and support staffMaintain a high level of customer satisfaction and customer retentionRecruit, train, coach and develop Service Department employeesMonitor technician productivity, efficiency and shop workflowDrive department sales and profitability while maintaining excellent customer serviceManage warranty processes and ensure compliance with manufacturer requirementsMaintain proper staffing levels and effective schedulingWork closely with Parts, Sales and dealership managementEnsure dealership and manufacturer policies and procedures are followedBuild a positive, professional and accountable team cultureWhat We're Looking ForPrevious automotive service management experience is requiredChrysler, Dodge, Jeep and Ram experience is a strong plusStrong leadership and people-management skillsExcellent customer service and communication skillsSolid understanding of dealership service operations and financial performanceAbility to motivate a team and hold employees accountableOrganized, professional and results-orientedValid driver's licenseExcellent Facility & Work EnvironmentOur Service Department operates from a newly renovated facility designed to provide an excellent environment for both our customers and employees, including:Air-conditioned service shopEnclosed, climate-controlled customer service drive/drop-off areaModern dealership facilities and equipmentStrong support from an established, family-owned dealer groupBenefitsPaid Time OffPaid Sick TimeHealth Care BenefitsCompany Demo401(k) with Profit SharingFull-time, year-round positionLong-term career opportunity with an established automotive groupWhy Sullivan Automotive Group?We're not a large corporate dealer group where you're just another employee. We're a three-generation, family-owned Connecticut automotive organization that values our people and believes that strong managers are critical to our success.If you're an experienced automotive service leader looking for a dealership where you can make an impact, build a team and grow your career, we'd like to talk with you.Apply today to learn more about the Automotive Service Manager opportunity at Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT.Northwest Hills Chrysler Dodge Jeep Ram / Sullivan Automotive Group is an Equal Opportunity Employer.