Optical Store Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

About Us:
We are a thriving private eyecare practice dedicated to delivering exceptional patient care and a premium optical experience. Our office specializes in high-end designer eyewear and personalized service, while also offering aesthetic services that complement overall eye health and appearance. We are seeking a dynamic, experienced Eyecare Manager to lead our team and drive continued growth across both optical and aesthetic services.

Position Overview:
The Store Manager will oversee daily operations, lead staff, and ensure the practice consistently meets sales, service, and patient care goals. This role requires a hands-on leader with strong business acumen, a passion for patient experience, and the ability to integrate and grow both eyecare and aesthetic service offerings.

Key Responsibilities:

• Lead, coach, and manage staff to ensure high performance, accountability, and a positive team culture
• Drive sales performance, including optical sales of high-end designer frames and lenses, as well as aesthetic services
• Train and guide team members on effectively cross-selling eyecare and aesthetic services to enhance patient outcomes and revenue
• Ensure the team meets and exceeds service and sales deadlines
• Oversee patient flow, scheduling, and overall office efficiency
• Manage insurance processes and optimize profitability, including understanding reimbursements and billing practices
• Maintain compliance with HIPAA regulations and secure handling of patient and credit card information
• Supervise pretesting procedures and ensure clinical readiness
• Oversee inventory, merchandising, and presentation of luxury eyewear collections
• Develop and execute social media strategies to promote both optical and aesthetic services and increase patient engagement
• Ensure cleanliness, organization, and professional appearance of the office at all times
• Handle escalated patient concerns with professionalism and care

Qualifications:

• Bilingual in English and Spanish 
• Proven experience in people management and team leadership
• Strong background in optical sales, customer service, and practice operations
• Experience with aesthetic services (e.g., skincare, cosmetic treatments, or medspa environments) required
• Demonstrated ability to successfully cross-sell aesthetic and healthcare services
• Experience working with high-end or luxury retail products preferred
• Knowledge of insurance billing and strategies to maximize profitability
• Familiarity with HIPAA compliance and credit card processing procedures
• Experience with pretesting equipment and workflows
• Demonstrated ability to meet and exceed sales and operational goals
• Strong organizational, communication, and problem-solving skills
• Experience with social media marketing for business growth

Apply Today:
Please submit your resume and a brief cover letter outlining your relevant experience.

• Three years of previous retail management (Manager or Assistant Manager) is preferred
• Previous sales experience with the proven ability to meet or exceed performance standards
• Ability to thrive in a fast-paced environment
• Strong organizational skills
• Excellent team building and leadership skills
• Bachelor’s degree in management, business administration, or relevant field is preferred