Benefits Enrollment Production Associate

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they deserve.

Position Summary

The Production Associate supports the production and delivery of personalized enrollment communications for Individual Disability Insurance (IDI) and Long-Term Care (LTC) programs. The role works with participant data and approved communications to create accurate print and digital materials, perform quality checks, and coordinate production and distribution with internal teams and external vendors. Success in this position requires exceptional attention to detail, strong organizational and problem-solving skills, comfort working with data and technology, and the ability to manage multiple time-sensitive projects simultaneously.

Job Schedule

This is a full-time opportunity working M-F from 8:30am -5:30pm on a hybrid schedule from our NYC or Long Island, NY office. In-office requirements driven by client timelines, production schedules, and physical mailing needs.

Key Responsibilities

Production Execution

• Execute customized print and digital enrollment campaigns for IDI and LTC programs in accordance with client requirements and established production timelines.
• Prepare production files and supporting materials for internal processing and external vendors.

Quality Assurance & Data Validation

• Perform detailed quality assurance reviews throughout the production process to ensure the accuracy, completeness, and consistency of client communications.

Vendor Management

• Coordinate with external print, mailing, fulfillment, and other production vendors to ensure jobs are executed according to specifications and deadlines.

Operational & Resource Management

• Support onsite production and mailing activities, including printing, assembly, mailing preparation, and fulfillment.
• Maintain production resources, supplies, and operational trackers, and coordinate temporary staffing needs as required.
• Support process improvements, documentation, and additional projects based on business needs.

Qualifications:

• Experience using Microsoft Office Suite
• Working knowledge of Microsoft Excel and Word mail merge a plus.
• Strong attention to detail with the ability to accurately manage large volumes of data and personalized materials.
• Proficiency with Adobe PDF
• Strong organizational and time-management skills with the ability to manage multiple projects and deadlines.
• Analytical and problem-solving skills with the ability to identify discrepancies and determine appropriate next steps.
• Effective written and verbal communication skills, including coordination with internal teams and external vendors.
• Flexibility and willingness to adapt to changing client requirements, timelines, and business priorities.
• Ability to work from the Long Island office as needed based on business and operational requirements.

Education/Experience:

• High School Diploma or GED Required.
• Bachelor’s Degree preferred.
• Administrative, data management, communication, or project coordination skills.
• Experience in employee benefits, insurance, enrollment, or a related industry is a plus.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. 2589296