IDD Service Coordination Supervisor/Program Administrator [1105]

Job Description

Job Description

Position: IDD Service Coordination Supervisor/Program Administrator [1105]

Program: Amarillo, Texas – Intellectual & Developmental Disabilities Service Coordination (IDDSC)

Salary: $57,033.60 - $60,652.80 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Making lives better for individuals with Intellectual Developmental Disabilities both in their homes and in their community
• Responsible for overseeing the provision of service coordination in the IDD Service Coordination Department including coordinating, linking, and monitoring resources to consumers with intellectual developmental disabilities.
• Work as a part of a multi-disciplinary team to include other service providers, individuals' families, and other TPC departments
• Provide and document services delivered through a person-centered approach for individuals on caseload and to assist staff in providing services when needed
• Assists in planning, developing, and implementing program guidelines for the IDD Service Coordination Department
• Hires, trains, and supervises assigned staff and manages the IDD Service Coordination Department
• This program serves individuals in the upper 21 counties of the Texas Panhandle so some travel may be required either periodically or during disaster situations
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited college or university
• Minimum of two (2) years case management experience
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:

• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Experience working with individuals with IDD diagnoses
• Experience managing a team

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employees’ contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone