Patient services representative

Are you a friendly, organized customer service professional who loves being the welcoming face of a healthcare team? We are seeking a dedicated Patient Services Representative to join our dynamic outpatient medical team in Santa Barbara, CA!

In this essential front-desk role, you will be the first point of contact for patients and their families, ensuring every individual feels welcomed, supported, and cared for from the moment they walk through the door. Working a consistent early morning shift, you will manage patient registration, schedule appointments, verify insurance information, and handle service payments with accuracy and care. If you possess exceptional communication skills, thrive in a fast-paced environment, and are passionate about delivering outstanding patient experiences, this is the perfect platform to expand your healthcare administrative career.

salary: $23.17 - $23.18 per hour
shift: First
work hours: 5:45 AM - 2:15 PM
education: High School

Responsibilities

Position Summary:

Serve as the primary point of contact for an outpatient medical facility. Manage front-desk workflows including patient check-in, registration, appointment scheduling, payment collection, and Electronic Health Record (EHR) updates while maintaining strict patient privacy.

Key Responsibilities:

• Greet patients warmly, facilitate intake, and check in appointments efficiently.
• Assist patients with completing required healthcare and insurance documentation.
• Collect and accurately process co-pays and service payments.
• Schedule patient appointments and update EHR documentation in real time.
• Communicate effectively with patients, families, and healthcare providers.
• Assist with administrative tasks and orienting new department staff.

Requirements:

• Proven experience in outpatient front-desk operations or patient services.
• Experience with appointment scheduling and EHR system navigation.
• Ability to collect payments and facilitate intake and insurance forms.
• strong verbal and written communication skills with strict HIPAA compliance.
• Ability to work the early morning 5:45 AM - 2:15 PM shift on-site.
• Preferred: Revenue cycle workflow experience.

Skills

• Patient Support
• Activating Patient Files
• Call Center Support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.