Pro Shop Assistant - Lake Arbor Golf Club - Variable

Job Title

Provides exceptional customer service in the Pro Shop, over the phone, and during golf-related activities in support of the Golf Pro and Course Manager. Ensures guest requests and feedback are communicated professionally and addressed in a timely and efficient manner.

Essential Job Functions

• Operates cash register and processes sales transactions accurately.
• Assists customers with retail purchases, providing product information and recommendations.
• Maintains a clean, organized, and welcoming Pro Shop environment.
• Answers incoming calls and directs inquiries to the appropriate staff member.
• Communicates with customers in a friendly, professional, and responsive manner.
• Oversees and supports cart, range, starter, and marshal staff; assists in various areas as directed by the supervisor.
• Frequently operates a personal or City-owned motor vehicle to drive to and from work locations throughout the City.

Other Job Functions

• This position requires flexibility to work evenings, weekends, holidays, and may exceed 40 hours per week during peak seasons.
• Performs other duties as assigned.

Knowledge Skills and Abilities

• Ability to use good judgment.
• Ability to work independently.
• Ability to maintain clean and neat appearance.
• Ability to maintain adequate attendance.
• Ability to follow instructions.
• Ability to perform basic computer skills.
• Ability to perform basic math, operate and balance register.
• Ability to establish and maintain effective working relationships with the general public.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
• Must be able to operate a motor vehicle.

Knowledge Skills Abilities Preferred

• Knowledge of golf merchandise.

License & Certification

• A valid Colorado driver's license and acceptable driving record is required.

Education Degree

• High School/GED

Work Experience Related

• Retail and customer service experience a plus.

Work Experience PreferredOther Qualifications

• Must be 18 years or older.

Physical Demands

• Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.

Hazards

• Occasional hazards that are predictable or well protected against (Hazardous waste, ladders, cleaning supplies, trips and falls.

Work Environment

• Regular exposure to heat and noise along with working outside in the elements.

Vision

We Dream Big and Deliver

Mission

We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values

• Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
• Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
• Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.

The City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.

Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec. 70-143.

The City is an Equal Employment Opportunity Employer.