Senior Product Manager

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OUR WORK

NYC Office of Technology and Innovation is building the technology, products, and services to deliver on the Affordability Agenda. This team designs, builds, and launches public-facing products for New Yorkers.

JOB DESCRIPTION

We are hiring Senior Product Managers to shape, ship, and launch resident-facing products end-to-end. This is a hands-on role. You will pair closely with designers, engineers, user researchers, policy teams, and other city employees to move from problem statements to working products and services for New Yorkers. You will lead products from problem framing through public launch: scoping the work, running discovery, prioritizing, making hard tradeoffs, and partnering with agency, policy, and executive stakeholders to ship successfully. You will also lead modern product practices for the team: how we frame problems, how we conduct discovery and research, how we use generative tools, how we measure impact, and how we deliver rapidly and responsibly for New Yorkers.

Responsibilities will include, but not limited to:

• Lead resident-facing products end-to-end, from problem framing through public launch, owning scope, sequencing, and the call on what ships in version one.

• Move quickly through discovery, rapid prototyping, MVP iteration, pilot, and launch, making pragmatic tradeoffs between scope, quality, and timing.

• Plan and run discovery with New Yorkers and agency partners, working with designers and researchers to turn findings into a clear product direction the team can build against.

• Partners with designers, engineers, user researchers, and other OTI employees on day-to-day product decisions, and own scoping and prioritization for your projects.

• Build and maintain relationships with agency staff, policy advisors, legal counsel, and executive sponsors, translating between policy goals and product decisions in both directions.

• Coordinate with the wider OTI team on what is needed for production launch, including platforms, performance, security, accessibility, and compliance reviews.

• Define and measure success. Write clear metrics, instrument products, and report on what worked, what did not, and what the team learned.

• Drive public launches and rollout. Partner with comms, executive offices, and external partner organizations on announcement plans, briefings, and post-launch traffic.

• Write clear product briefs, decision memos, and post-launch retros so that institutional knowledge is maintained and the team can continuously improve.

• Help shape the product culture of a small, mission-driven team, including mentorship, hiring, and onboarding for future product managers.

• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

TO APPLY

Please go to and search for Job ID #782366

• Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

SENIOR IT ARCHITECT - 95711

Qualifications

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $100,000.00

Salary Max: $180,000.00