Receptionist / Front Office Behavioral Health

Job Description

Job Description

Description:

Behavioral Health Receptionist / Front Desk (Gilbert location)- Outpatient Behavioral Health Provider

Entune Behavioral Health is an outpatient behavioral health provider serving communities across Arizona. We offer individual, couples, and family therapy, along with a range of supportive mental health services designed to help clients build resilience, improve well-being, and achieve meaningful life goals.

Responsibilities:

• Greet patients and visitors with a warm and welcoming demeanor
• Answer phone calls and direct them to the appropriate department or team member
• Schedule and confirm appointments, ensuring efficient use of resources and minimal wait times
• Verify patient insurance coverage and eligibility
• Collect co-pays and fees, ensuring accurate records and adherence to financial policies
• Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA)
• Assist patients with inquiries and provide relevant information about services and procedures
• Prepare and process medical forms and documents
• Collaborate with medical staff to ensure smooth patient flow and efficient operations
• Handle incoming and outgoing mail, faxes, and deliveries
• Monitor and maintain the cleanliness and organization of the front desk area

Requirements:

• High school diploma or equivalent
• Proven experience in a customer service role, preferably multiple years in a medical or behavioral health setting
• Excellent interpersonal and communication skills
• Strong organization and administrative skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer programs, including Microsoft Office Suite
• Proven experience in Electronic Health/Medical Record Systems, preferably Advanced MD (AMD)
• Knowledge of medical terminology and procedures is preferred
• Ability to maintain confidentiality and exercise discretion
• Willingness to learn and adapt to new systems and technologies
• Professional appearance and demeanor
• Current CPR, AED, First Aid Certification ( Required )
• Current DPS Level One Fingerprint Clearance Card ( Required )

Full-time Benefits:

• Professional referral bonuses
• Medical, Health Savings Account (HSA), Vision, Dental, Short-term, Long-term Disability, Life insurance
• 401K and Local Financial Advisors
• Employee Assistance Plan
• Paid Sick Leave
• Paid Time Off (personal leave)

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

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*Sunbelt Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.