Clinical Coordinator, Registered Nurse (RN) - Command Center

VCU Health Continuum Integration Center Clinical Coordinator

VCU Health Continuum Integration Center (CIC) vision statement is to be a world-class, virtually enabled 24/7 care coordination command center that employs a team of experts who manage a holistic patient experience of care ensuring the best outcome for each individual and the most efficient use of resources for the healthcare system. Come join an extraordinary team playing a vital part of shaping the future of healthcare! In collaboration with other members of the nursing team, the CIC Clinical Coordinator directs, monitors, and evaluates daily nursing care in accordance with established policies/procedures. This leadership role serves as a resource person for VCU Health CIC command center and Hospital at Home staff and models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall success. Programs within the CIC that this role would support include Hospital at Home, Remote Patient Monitoring, Ask-A-Nurse, and Post-Acute Nurse Triage.

Of note, the role requires travel between our Northside location and the VCU Medical Center campus. There could also be at times travel to a patient's home environment (within a 25-mile radius of the VCU Medical Center campus).

Key functions include:

• Collaborates with subject matter experts and CIC triad Leadership team (Medical Director, Nurse Manager, Sr. Director) to create an environment of teamwork that supports improved outcomes, service, and staff engagement.
• Leads daily interdisciplinary team (IDT) and sets staffing daily assignments in accordance with patient care needs and established productivity guidelines.
• Supports clinical problem solving and medical escalations, covers for staffing needs.
• Assists with Hospital at Home and RPM program admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
• Assures quality in partnership with the Hospital at Home's network of integrated services including but not limited to dietary, pharmacy, infusion, laboratory, imaging, therapy, transportation, durable medical equipment, and personal care services.
• Supports proper inventory control and assists with managing supplies, technology, and equipment. Engages in problem solving: phones, technology, RPM equipment, etc.
• Supports a patient-first philosophy and engages in service recovery when necessary.
• Supports the efforts of the CIC to improve engagement by operationalizing current nursing strategies using employee rounding between multiple campuses and other initiatives.
• Participates in the ongoing assessment of the quality of patient care services provided in the CIC command center, in collaboration with other members of the management team.

The Clinical Coordinator facilitates patient flow, coordinates activities and communication for the clinical area nursing unit during his/her assigned shift. This person serves as a resource and leader for patients, staff, health care providers, administration and other disciplines. The Clinical Coordinator ensures that patient care is delivered to all patients in an efficient, caring and courteous manner.

Licensure, Certification, or Registration Requirements for Hire:

• Current RN licensure in Virginia or eligible compact state

Licensure, Certification, or Registration Requirements for continued employment:

• Current RN licensure in Virginia AHA BLS HCP Certification or equivalent

Experience REQUIRED:

• Minimum of three (3) years of clinical experience
• Charge Nurse experience or supervisory experience

Experience PREFERRED:

• Academic Health Care experience
• Experience with similar patient population in either an acute care setting or as applicable to area of practice

Education/training REQUIRED:

• Diploma or Associates Degree from a professional nursing program recognized and/or approved by the corresponding state's Board of Nursing.
• All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an approved RN to BSN program within two years of their start date and to complete the program within five years of their start date.

Education/training PREFERRED:

• Certification in specialty area.
• Completion of a Bachelor's Degree (or higher) in Nursing from an accredited program

Independent action(s) required:

• Follows documented physician/licensed independent provider orders.
• Practices within the boundaries of the regulations governing the practice of nursing in the Commonwealth of Virginia.
• Practice is guided by the ANA Code of Ethics for Nursing and established national nursing practice standards.
• All practice is guided by and follows the VCUHS policies and procedures and established practice guidelines.
• Organizes and plans work with input from the patient/family with specific outcomes and demonstrated use of sound clinical judgment and resources.
• Supervisory responsibilities (if applicable): Organizes work and delegates and supervises others (RN's, LPNs, Care Partners, Unit Secretaries, etc) in carrying out assignments.

Additional position requirements:

• Clinical Coordinators work designated shifts, days of the week, and/or holidays based on work area.
• Individual shift rotation and schedules will be established with your supervisor.
• Schedules, including requirements of shift rotations and hours of work may be adjusted as necessary to meet clinical care area unit requirements and/or as needed.

Age Specific groups served: As appropriate based on unit assignment

Physical Requirements (includes use of assistance devices as appropriate):

• Physical: Lifting 50-100 lbs.
• Other: Exposure to potentially hazardous and infectious substances
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change