Customer CARE Specialist
Zirrus
Job Description
Job Description
✨Customer CARE Specialist Yadkinville, NC ⏰ Tuesday –Saturday, 9am–6pm Hybrid: Work from the office and from home each week Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service—while embodying our CARE values: Communication, Accountability, Responsiveness, and Empathy.If you enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.�Premium Benefits Package
- Medical Benefits — $0 Deductible & $0 Copay
- 401(k) with up to 9% Company Contribution
- Competitive compensation
- Leadership impact across the organization
- A culture that values innovation, collaboration, and continuous improvement
- Deliver outstanding customer support via phone, chat, and email
- Assist customers with billing questions, payments, account updates, and service inquiries
- Use a one‑call resolution mindset to solve problems efficiently
- Clearly explain invoices, proration, fees, and policies
- Identify customer retention opportunities and apply effective save strategies
- Recommend appropriate products and services
- Document customer interactions in CRM and billing systems with accuracy
- Review mobile orders in the Mobile Review Queue
- Track projects and mobile-related activities in Monday.com
- Support team training and share customer trend insights
- Contribute to a positive, solutions‑focused team environment
- Standard Schedule: Tuesday through Saturday, 9:00am–6:00pm
- Hybrid: Work from the office and from home each week
- Strong written and verbal communication skills
- Ability to actively listen and de-escalate situations
- Strong decision-making and problem-solving skills
- Ability to multitask in a fast-paced environment
- Experience with Microsoft Office and CRM/billing systems
- At least 6 months of customer service experience
- High school diploma required
Customer CARE Specialist
Vacancy posted 14 days ago
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