Operations Manager

Now is the time to join Castle Rock Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $30.50-$40.00/Hourly The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on‑the‑job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4–6 months, following timely completion of the OM Development Program. Responsibilities Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily Assessment, hiring and retention of the right fit team members through comprehensive training, supervision, counseling and coaching Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist Driving year‑over‑year revenue and profit growth Management of expenses to achieve monthly goals and budget Show proficiency and adherence to cash management and accounting protocols Be a catalyst in team development of the Perfect Patient Experience Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement Maintain commitments and open communications with direct supervisors that develop trust‑based relationships and bring forth issues and concerns openly and early Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully Gain proficiency and understand tools and resources available for people‑related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution Ensure compliance with company policies as well as State, Federal and other regulatory bodies Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems By end of the development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team‑development capabilities Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes Qualifications High school diploma or equivalent Five or more years of related work experience in operational management Valid driver’s license and automobile insurance, verified by a motor vehicle record check at the time of hire Required to travel to multiple offices per day, sometimes several times per day, with reliable means of transportation In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation to allow for required, timely travel Travel may be planned or unplanned and is subject to change without notice Preferred Associate degree or Bachelor’s degree Five or more years of experience leading a team, mentoring and coaching subordinates Knowledge / Skills / Abilities Results Oriented: energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results Effective Team Builder: character, integrity, open communication, willingness to confront, motivator, inspirer, educator/trainer, promotes learning, effective talent assessor, consistent Patient Advocate: flexible, adaptive, empathetic, passionate, ethical Process‑Focused Operator: data‑driven decision maker, detailed, organized, structured, comprehensive knowledge of all operational processes, computer proficient Financial Acumen: understands profit drivers, utilizes metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition Influencer: active listener/observer of behavior, builds trust with those requiring coaching, creates win‑win needs for change, tailors coaching style to individual needs, recognizes and celebrates improvement to sustain change Knowledge of Dental Plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and business principles of profit & loss statements Proficiency with Microsoft Applications, Epic, 1VU, BOX, and standard office equipment Independent judgment, willingness to make timely and accurate decisions based on available information that may be vague or limited in nature Ability to multitask effectively and work in a fast‑paced and sometimes ambiguous environment without compromising quality Ability to prioritize tasks and projects with limited direction while contributing to the organization’s success Ability to read, analyze, and interpret common financial reports, and legal documents, and respond to common inquiries from patients, team members, regulatory agencies, vendors or other members of the business community Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure Ability to interpret and apply policies and procedures Comfortable with mathematical concepts such as probability and statistical inference, and practical application of fractions, percentages, ratios, and proportions Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction Strong commitment to educational advancement and flexibility in adapting processes to meet unique needs Ability to communicate effectively and present information, both verbally and in writing, lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues Organizational ability by demonstrating a systematic approach in carrying out assignments; very orderly, excels at turning chaos into order Strong ability to identify, analyze, and solve problems Detail oriented, organized, process‑focused, problem solver, self‑motivated, proactive, patient focused Ability to create presentations and use outstanding presentation skills Work Environment Primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise level is usually low to moderate; occasional exposure to irate team members, vendors or patients. Regular required activities: sit, stand, walk, use keyboard, finger, handle, touch, reach with hands and arms, see, talk and hear. Frequent lifting or carrying of reports, records and other materials typically weighing less than 40 pounds; occasional stooping, kneeling, bending or crouching. Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator and other standard office equipment. Benefits Medical, dental and vision insurance Paid time off Tuition reimbursement 401(k) Paid time to volunteer in your local community Upon completion of the Operations Manager training program, this role will transition to a salaried position. PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. #J-18808-Ljbffr PDS Health