Director, Head of Third-Party Claims

Head Of Third-Party Claims

As a senior member of the IAS Claims function, the Head of Third-Party Claims provides strategic leadership and oversight for all third-party liability and financial lines claims programs. This role is responsible for claim outcomes, stakeholder engagement, claims governance, market relationships, and talent development across a broad range of liability exposures. The Head of Third-Party Claims establishes the strategic direction for the third-party claims function, ensuring consistent claim handling, effective escalation management, strong stakeholder engagement, and alignment with broader organizational objectives. This role serves as a trusted advisor to portfolio company leadership, brokers, carriers, TPAs, and internal stakeholders while partnering closely with the Head of Claim Operations to drive operational excellence, reporting transparency, and continuous improvement across the claims organization. The position supports the ongoing development of global claims standards and best practices while ensuring strong coordination across North America, EMEA, and APAC.

This position is based out of Revantage's office in Dallas, TX.

You lead third-party claims strategy and performance:

• Establish strategic priorities and objectives for third-party claims programs across casualty, workers' compensation, and financial lines exposures
• Provide executive oversight of complex, high-severity, sensitive, or reputationally significant claims
• Ensure appropriate claim resolution strategies are developed and executed in alignment with business objectives
• Serve as the primary escalation point for significant liability and financial lines matters
• Provide strategic oversight of coverage analysis and claim positioning across liability and financial lines programs, ensuring alignment with policy intent, claim objectives, and organizational priorities
• Evaluate complex coverage issues involving multiple policies, carriers, layers, jurisdictions, and insured entities, developing coordinated claim and coverage strategies in partnership with carriers, brokers, legal stakeholders, and portfolio company leadership
• Collaborate with insurer claim professionals, defense counsel, portfolio company legal teams, brokers, and other stakeholders to address coverage disputes, allocation issues, reservation of rights matters, and policy interpretation challenges
• Anticipate emerging risks, litigation trends, regulatory developments, and coverage issues that may impact portfolio companies or insurance programs
• Drive consistency in claim handling philosophy, stakeholder engagement, and escalation practices across the third-party claims function

Third-Party Claim Responsibilities

• Casualty & Liability
• General Liability
• Pollution and Legal Liability
• Reputational Risk
• Tenant Liability / Discrimination
• Auto Liability
• Workers' Compensation
• Workers' Compensation
• Financial Lines
• Directors & Officers Liability (D&O)
• Employment Practices Liability (EPL)
• Errors & Omissions Liability (E&O)
• Fiduciary Liability
• Crime
• Cyber
• Transactional Risk

You serve as a trusted advisor to portfolio companies and stakeholders

• Develop trusted advisor relationships with portfolio company leadership, risk management, and legal stakeholders, providing strategic guidance regarding claims, coverage, litigation trends, and risk mitigation opportunities
• Provide strategic guidance regarding claim trends, litigation exposure, risk mitigation opportunities, and resolution strategies
• Support portfolio companies during significant claim events, complex litigation, and high-impact incidents
• Ensure claim activity and resolution strategies align with portfolio company objectives and organizational priorities
• Represent the Claims function during executive reviews, stewardship meetings, underwriting discussions, and strategic planning sessions

You drive accountability across carriers, brokers, TPAs, and vendors

• Develop and maintain strategic relationships with carriers, brokers, TPAs, defense counsel, and other service providers
• Lead claim reviews and stewardship discussions focused on claim outcomes, service delivery, and continuous improvement
• Evaluate partner performance and drive accountability for service expectations, claim quality, responsiveness, and results
• Partner with Placement and underwriting stakeholders to ensure claim experience informs program strategy and renewal discussions
• Provide feedback regarding carrier, broker, counsel, and vendor performance to support long-term program improvement

You leverage data and insights to improve outcomes

• Utilize claims analytics, portfolio trends, litigation insights, and performance metrics to inform decision-making and claim strategy
• Partner with the Head of Claim Operations and Claims Analysts to identify emerging risks and opportunities for improvement
• Translate claims insights into actionable recommendations that support loss control initiatives, underwriting strategy, and risk financing decisions
• Use reporting and performance metrics to evaluate team effectiveness, claim outcomes, and organizational performance

You lead and develop talent

• Lead, coach, and develop Claim Specialists and Claims Analysts supporting third-party claims programs
• Establish clear expectations regarding claim quality, communication, accountability, and stakeholder engagement
• Demonstrate proactive leadership by identifying issues, opportunities, and risks before escalation is required
• Exercise sound judgment regarding claim, operational, reputational, and stakeholder matters
• Foster accountability across the team by establishing clear expectations and addressing performance concerns in a timely manner
• Communicate effectively with executive leadership, portfolio company stakeholders, and external partners, tailoring messaging appropriately to the audience
• Create an environment that encourages independent thinking, collaboration, and continuous improvement
• Identify capability gaps and develop succession and talent strategies to support future growth

You support enterprise value and cross-functional alignment

• Serve as a strategic partner to the Global Head of Claims in advancing organizational priorities and initiatives
• Partner closely with the Head of Claim Operations to ensure alignment between claims strategy and operational execution
• Collaborate across IAS functions, including Placement, Transactions, and Advisory & Communications, as well as Legal, Treasury, Finance, and Data & Technology
• Support the development and implementation of global claims standards, governance frameworks, and best practices
• Represent the third-party claims function in market-facing, underwriting, and strategic business discussions

What You Bring To This Role

Required:

• Bachelor's degree from an accredited institution
• 15+ years of claims experience involving casualty, liability, workers' compensation, financial lines, or related insurance disciplines
• Demonstrated leadership experience managing claims teams or claims functions
• Strong understanding of liability and financial lines claim management, insurance policy structures, coverage analysis, allocation methodologies, litigation management, and claim recovery strategies
• Experience navigating complex coverage issues involving multiple policies, carriers, insured entities, and stakeholder groups
• Experience engaging with carriers, brokers, TPAs, legal counsel, and senior business stakeholders
• Strong communication, leadership, and stakeholder management skills
• Experience leading through change, driving accountability, and developing high-performing teams
• Familiarity with RMIS platforms, including Origami Risk

Preferred:

• Juris Doctor (JD), CPCU, AIC, ARM, or other advanced degree or professional designation
• Experience supporting complex insurance programs involving multiple entities, jurisdictions, and lines of coverage
• Experience managing claims involving layered insurance programs, captive structures, shared insurance programs, and complex multi-policy coverage matters
• Experience with captive programs, shared insurance structures, or large deductible programs
• Exposure to multinational insurance programs and cross-border claims management
• Experience influencing underwriting strategy, renewal discussions, or insurance program design
• Experience supporting commercial real estate, hospitality, multifamily, industrial, or related asset classes

Base Compensation Range:

$170,000.00 To $200,000.00 Annually. This represents the presently-anticipated low and high end of the Company's base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.

Total Direct Compensation :

This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

The additional total direct compensation and

Revantage Corporate Services