Host

Position Summary: A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host also contributes to the successful execution of high volume Togo Orders and is included in the gratuity pool of these order! The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.We offer an extremely competitive pay, exceptional benefits(HEALTH INSURANCE), unheard of generous 401(k) match with a minimal waiting period (NO VESTING SCHEDULE!), perks galore and a family feel with corporate support structure.Reports to: Assistant ManagerJob TasksEnsure that the dining and serving areas are properly set up and clean.Prepare and organize reservations.Greet guests in a friendly and professional manner.Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.Communicate with guests to ensure quality satisfaction with food and service.Respond appropriately to customer complaints and bring any issues to the attention of a manager.Inform guests about menu specials, entertainment and area events.Perform cashier functions as required.Plan parties or special events.Perform marketing and other promotional services.Clean, clear and set tables as required.Participate in end of shift side duties.Main Responsibilities and Required Knowledge, Skills and AbilitiesCustomer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or teammate can alert the Manager to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.Performing General Physical Activities: Perform physical activities that require moderate strength including climbing, lifting, balancing, walking, and handling of materials.Analytical Skills: Must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost/benefit analysis; service and product quality; and conflict resolution.Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.Technical Skills: Must possess or quickly learn general accounting and mathematical skills and point-of-sale applications.Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.Flexibility: May often work overtime, when needed, and assist the workload of others.Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.Career Path:The company seeks and rewards team members who demonstrate intelligence, judgment, a capacity to anticipate, loyalty, integrity, a high energy level, a balanced ego and the drive to get things done.Dylan's is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Dylan's also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Note:This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.Dylan's participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.SThis document does not create an employment contract, implied or otherwise, other than an at will relationship. #J-18808-Ljbffr