IT Support Specialist

This job was posted by : For more information, please see: Why One Family Illinois? At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community. Work for an impactful organization with a purpose Corporate culture that supports diversity, equity, and inclusion Hybrid/flexible work options to help balance work and life PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays Bonus Plan for Child Welfare Specialists Employee Referral Bonuses \ \ Employee Well-Being Benefits Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment) Vision/Dental/Life Insurance offerings Flexible PTO Access to an Employee Assistance Program (EAP) 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment regardless if you are contributing. Part of the federal student loan forgiveness program Access to financial advisors and financial education tools Tuition reimbursement options Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development \ \ The Role: The full-time IT Support Specialist is responsible for providing IT services to staff, Professional Foster Parents and youth in care at all One Family Illinois (One Family Illinois) sites. The IT Support Specialist will serve as the IT support function to the business while working with a third party outside IT provider (Bridgepoint). Duties: - Manage company-wide inventory of technology equipment required for individual workstations and jobsites (computers, smart phones, printers, etc.): -Prepare hardware prior to new employee onboarding -Work with Bridgepoint to establish new employee accounts (i.e. MS Office 365, Dropbox, etc.) -Prepare hardware after employee off boarding - Serve as IT Help Desk -Communicate with Bridgepoint to provide remote response and troubleshooting -Provide in-person response and troubleshooting - Monitor Bridgepoint work related to Network, server, workstation monitoring and management: -Monitor servers and workstation to anticipate issues before they cause downtime -Manage server and workstation scheduled monthly patching - Manage audio/visual and technological aspects of on-site events for the Development Department including fundraisers and donor engagement events (will require several evenings throughout the course of the year) . - Manage software accounts, licenses and renewals as listed by Bridgepoint - Research and recommend hardware and software for purchase - Analyze vendor contracts and provide recommendations - Recommend IT investments aligned with corporate business goals - Educate employees on cybersecurity risks - Manage Mitel our Phone and Internet vendor - Other duties as assigned