Customer Experience Lead - Home Services & Dispatch

Mr. Rooter of Greater Bergen in Midland Park, NJ, is seeking a motivated CSR Lead to guide a team of service representatives and ensure every customer interaction reflects the brand's quality and care. You will oversee daily operations, coach staff, coordinate dispatch with field technicians, and track KPIs to improve response times and customer satisfaction. This role rewards leadership and customer-first service in a fast-paced home services environment. #J-18808-Ljbffr