DISPATCHER

Job Description

Job Description

We are looking for a reliable Dispatcher to act as a communication and logistics point for ground transportation, supportive environment. This is an in-person position located in Philadelphia, PA.

You will receive requests, transmit messages, track vehicles and communicate with customers and employees. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in stressing situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to efficiently orchestrate the assignments of the company's chauffeurs and respond to unforeseen events and customer requests.

Assigned shifts for this department may change infrequently, however some degree of work schedule flexibility is necessary.

Responsibilities

• Receive calls and accurately record significant information
• Address problems and requests by transmitting information or providing solutions
• Take, receive and dispatch reservations for transportation
• Addressing alerts for changes or issues with existing reservations
• Prioritize tasks and work well in both independent and team settings
• Monitor the route and status of chauffeurs to coordinate and prioritize their schedule
• Provide chauffeurs with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Provide exceptional customer service
• Other tasks as necessary

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy
• Experience with SantaCruz, Samsara, FrontApp, 8x8, MS Excel highly preferred
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Shift availability:

• Day Shift
• Night Shift
• Overnight Shift