Director of Operations - Restoration - Dallas, Texas

Responsibilities Lead, train, mentor, and develop team members; conduct monthly 1:1s and act as PM on select projects Set tone for core values, best practices, and high-performance standards across the business group Oversee Business Operations Specialist activities (contract updates, internal contract meetings, client outreach) Coordinate successful delivery of both quick turnaround and complex, long-cycle projects Schedule and deploy resources to meet utilization and revenue targets; manage weekly 2-Week Lookahead Review consultant and specialist deliverables for content, consistency, compliance, and on-time delivery Partner with other team leaders to balance workloads and fill scheduling gaps Provide technical assistance and staffing inputs for proposals to Market Development Deliver periodic progress reports, metrics, and updates (Ops-huddle biweekly; Monthly Town Hall ownership) Create draft and final invoices per accounting timelines; monitor A/R and support client outreach for payments Provide high-touch client engagement on strategic or challenging projects; build and expand client relationships Anticipate and communicate client, market, and industry changes; develop mitigation/optimization plans Generate revenue projections and manage resources, schedules, and backlog to targets Facilitate monthly progress tracking; review progress to goals and staffing levels Co-lead annual planning for revenue and margin targets, market/service-line expansion, resources/training, and team development Participate in company-wide initiatives and contribute to standardization across departments Requirements Bachelor’s degree in an Engineering/Architecture-related discipline 8+ years of experience in Engineering, Architecture, Construction Management, or Project Management in design, construction, or forensics 2+ years of business unit leadership with staff management, revenue ownership, growth strategy, hiring/firing, and business development responsibilities PE or AIA license desired Comprehensive understanding of end-to-end design and construction processes Practical understanding of building structures and ability to read/interpret drawings Proven ability to coach, develop, and mentor teams and to accept coaching/mentorship Strong technical competence with excellent written and oral communication skills Ability to build rapport and credibility with clients, coworkers, and subcontractors High financial acumen with experience in projections, invoicing, and A/R follow-up Demonstrated judgment, discretion, and decision-making in complex situations Ability to manage multiple priorities, deadlines, and large volumes of information with flexibility and responsiveness Commitment to quality, organization, and meticulous attention to detail Anticipates and plans for evolving client needs, new technologies, and industry conditions Benefits Competitive Compensation Medical, Dental, and Vision Insurance Employee Stock Ownershipprogram! GenerousPTO Incentive compensation bonus 401(k) with up to6% employer match! FSA and HSA Charitable paid time off Birthday Bonus Paid Parental Leave Tuition Reimbursement Learning and Development An entire internal department dedicated to your learning and career development! Exceptional company culture Employee resource groups Team building and networking activities And more! #J-18808-Ljbffr MissionHires