Training Store Manager; Store Experience Excellence

Training Store Manager

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

The Training Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in building and developing a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint. This position will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Regional Director, they will leverage key business insights to inform strategy and performance. Additionally, this role serves as a Training Manager, leading the elevation of the selling ceremony, product expertise, and clienteling standards to deliver a best-in-class client experience grounded in excellence through hands-on coaching and in-store leadership.

Position Overview:

Business Attributes
Ability to meet and exceed store sales plan
Accountable for staffing the store and developing a high-performing, best-in-class team
Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business
Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and drive topline results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understands and uses all retail systems and reporting tools
Responsible for store inventory control and loss prevention
Implement and maintain all company standards and practices, ensuring that all pertinent information is communicated to the entire team
Develops a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations

Leadership & Development Attributes
Coach, develop, and motivate the sales team by providing support and ongoing feedback to meet goals and ensure growth.
Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Model and enforce dress code compliance
Ensure that customer and employee experience are prioritized over workload or tasking
Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals

Client Experience
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
Develop a client engagement mindset with the purpose of building long lasting relationships
Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
Demonstrates leadership by playing an active role on the salesfloor

Qualifications & Experience
Minimum of 2-4 years of sales management experience in luxury retail or related field
Bachelor's degree in a similar field is preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Excellent communication skills and the ability to lead a diverse team
Strong understanding of luxury fashion, trends, and visual merchandising
Flexibility to work demanding schedules, including weekends and holidays

Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

Starting salary range is $70,000

All qualified applicants with criminal histories will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Change Act.