Sales and Service Representative

Job Description

Job Description

At Focused School Photography , we capture more than just memories—we capture moments that last a lifetime. We’re a dynamic and growing school photography company dedicated to providing exceptional service, high-quality images, and lasting relationships with schools. We are looking for a motivated and personable Sales & Account Service Representative to join our team and help us continue to grow and provide the best experience for our school clients.

Position Overview:
As a Sales & Account Service Representative, you will play a key role in building and maintaining strong relationships with schools and ensuring the smooth execution of picture days. You’ll balance both the sales aspect of the business, bringing in new schools, and the account service component, managing existing clients to ensure satisfaction and repeat business. This position is ideal for someone who thrives in a relationship-driven environment, loves children, enjoys early mornings, and is passionate about delivering top-quality results.

Key Responsibilities:

Sales & New Business Development:

• Proactively sell our photography services to new schools through cold calling, networking, and relationship building.
• Present our products and services in a professional and compelling manner to key decision-makers at schools.
• Develop and execute strategies to meet sales targets and drive company growth.

Account Management & Service:

• Maintain and nurture relationships with existing school clients to ensure long-term satisfaction and continued business.
• Handle account-related inquiries and provide timely and effective solutions.
• Rebook schools for future photography sessions and upsell additional services when appropriate.

Picture Day Execution:

• Oversee the smooth execution of picture days, ensuring timely arrivals, efficient workflow, and top-quality results.
• Provide on-site coaching and support to photographers to ensure the best possible images are captured.
• Ensure that all logistics are managed efficiently, from school setup to breakdown.
• Utilize strong problem-solving skills to stay calm under pressure, troubleshoot issues, and pivot in the moment to ensure a seamless and successful picture day experience.                                                                      

Customer Focus:

• Act as the primary point of contact for schools, ensuring their needs are met before, during, and after picture days.
• Maintain a high level of customer service and professionalism at all times.

Administrative Duties:

• Manage scheduling, contracts, and other paperwork related to school bookings and sales.
• Ensure timely communication with clients and team members, keeping everyone aligned and informed.

Qualifications:

• 1-year prior experience in sales, account management, or customer service.
• Strong interpersonal and communication skills—comfortable building relationships with a variety of stakeholders.
• Comfortable with cold calling and prospecting for new business.
• Ability to work independently and manage multiple accounts while ensuring attention to detail.
• Ability to work in a fast-paced environment, stand for long periods of time, lead and provide guidance to photographers to maintain the highest quality standards on-site.
• Must have early morning availability and reliable transportation with the ability to travel to schools within 150-mile radius of OKC.
• Ability to lift 30 pounds.
• A positive, energetic attitude with a passion for customer satisfaction.

To the qualified candidate we offer:

• $40,000 - $60,000 salary plus commission based on experience
• Benefit package including Health, and 401K contribution
• Paid time off
• Continuing Leadership training
• Positive, high-achieving work environment