Inside Sales Representative

Job Description

Job Description

Job Description

• Respond to inbound customer phone calls, emails, and website inquiries
• Learn about customers' needs and recommend appropriate solutions
• Convert qualified leads into sales opportunities
• Prepare quotes and follow up with prospective customers
• Process customer orders accurately
• Maintain customer records and sales activity
• Coordinate with internal departments to ensure an outstanding customer experience
• Build lasting customer relationships through professional communication and service

Skills Needed

• Strong communication and customer service skills
• Professional phone and email etiquette
• A positive attitude and willingness to learn
• Strong organizational skills and attention to detail
• Dependability and self-motivation
• Basic computer proficiency
• Ability to learn technical product information
• Previous sales or customer service experience is helpful, but not required

Other Benefits

• Hybrid work potential after successful training and demonstrated performance
• Supportive, team-oriented work environment
• A Unique Opportunity
  One of the advantages of working at EMP Shield is the opportunity to work alongside the people who design, build, and support the products you sell. By learning directly from our engineering, production, and customer support teams, you'll develop firsthand product knowledge that allows you to confidently guide customers while building genuine relationships throughout the company.