Regional Insurance Manager, North America

Job Description The Regional Insurance Manager, North America is responsible for initiating, developing and/or maintaining Insurance products, identifying and pursuing new sales opportunities in line with the desired risk level and existing guidelines of the organization. All the while with a view to ensuring compliance and effective operational design to deliver improving performance for insurance from both a financial and customer satisfaction perspective. Providing subject matter expertise (SME) oversight as and when necessary, providing support & training to internal & external stakeholders. Find out more here about how you can unleash your full potential at DLL! Day to day – Driving Sales and Overseeing the Control Cycle Analyze portfolio and results, benchmark local markets and create a plan to improve commercial performance (product, eligibility, penetration and margin). Build comprehensive data analytics on losses, and business exposure, and deploy recommendations over time to manage insurance cost and mitigate continuity risk. Prepare and interpret monthly performance dashboards in collaboration with local Finance department and Global Insurance operations. Contribute to annual budget definition and target settings. New Business Development Develop local new vendor/partner/dealer business opportunities, design and roll out new insurance programs and risk solutions, liaising with relevant functional disciplines and monitoring/managing program performance. Identify and support the design and implementation of insurance opportunities in cooperation with sales, operations, legal and risk. Ensure our products and channels are in line with local regulations and DLL standards, in order to realize income in a compliant, effective and efficient way. Analyse the leasing insurance market, individuate suitable providers and program structures to develop the best solution for the customer in alignment with Manager and the Global Insurance Group Strategy: Identify customer needs and design products that meet those needs. Create comprehensive business case proposals in order to secure Global Insurance Group approval. Proposals to include program design details, legal & compliance sign off, financial modelling of income, envisaged operational processes and impacts, assessment of residual risk exposure for DLL including mitigating risk controls, evaluation of counterparty risks, a commercial review of the program and SME recommendations. Negotiate contract agreements with TPA, brokers, insurance companies and any other third party providers conferring with Legal dept for sign off. Work with our channels to market and Vendors to develop sales/marketing plans. Project Manage implementation activities and assist business units and countries in delivering new insurance programs including drafting customer facing documentation, IT and Operational implementation, sales channel training for internal members and Vendor partners’ sales staff. Lead RFPs to periodically benchmark DLL product and conditions. Insurance Advice, Regulatory environment, Market Intelligence Advise and raise awareness within regional management in order to promote the Global DLL Insurance vision and strategy. Monitor and analyse market trends, competition and customer needs in order to guide and develop local strategy. Investigate and benchmark insurance market (competitors, customer insurance policies, local carriers, digital offer) in close cooperation with external partners and our internal channels to market. Advise local business members, MT and other DLL departments on best practices for insurance activities and act as a SME for DLL concerning insurance matters, in order to share/build knowledge and expertise. Advise on any insurance related matters relating to effective use of insurance for regional risk management. Insurances. Cooperate with global risk/legal function in monitoring existing insurance programs to ensure that they remain within guidelines and applicable regulations. Ongoing monitoring of any regulatory change that may impact DLL products and as necessary prepare plan to adapt. Customer Satisfaction Build and maintain key commercial relationships across the region with key stakeholders including brokers, insurers and relevant industry associations. Ensure and coordinate excellent customer service oversight and governance (enquiries, claims, complaints) by interacting with local internal functions (commercial, operational, legal, risk, compliance external (i.e. 3rd party service providers, brokers and insurers). Create communications and events/activities tailored to the marketing and educational needs of the region. Insurance Programs and Relationship Management Functions as relationship manager for third-party insurance intermediaries / providers. Identify income and cost improvement opportunities in collaboration with regional Business Units and wider Global Insurance team. Negotiate with brokers, insurers, GBUs and countries, to restructure or change existing programs to improve performance and/or maintain program continuity. Review, control and enhance Insurance programs and advise possibilities for improvement. Develop product summaries and marketing flyers with Marketing department. Provide SME input in completing Regional Risk Committees and Insurance Risk Committee reviews. Ensuring excellence in product and service Provide entrepreneurial SME guidance in delivering best in class solutions across existing and potential product offerings such as Physical damage, Gap, Extended Warranty, General Insurance, Cyber, AD&D, Third Party Liability et al either through a licensed activity or service structures, including retention. Ensure products are supported with operational excellence across the region, including compliance with relevant local laws and regulations, effective risk management, and efficient and effective processes. Review policy wordings together with all lessees facing documentation to ensure optimal effectiveness, clarity and consistency. Provide SME oversight and escalation in managing exceptional claims occurrences or related disputes. Assistance in the design of comprehensive coverage to protect DLL and customers assets/interests. Day to Day support of local insurance stakeholders and GBUs in order to develop penetration of insurance products and ensure efficient operational handling in close cooperation with Operations. Provide regular training to sales force, dealers and vendors, internal DLL stakeholders as an insurance expert. Review closely and improve when needed the operational handling and post sale services delivered by countries including claim management and complaints handling. Review commercial and operational execution of existing programs and proactively identify improvement opportunities in order to improve service quality and speed, minimize operational & compliance risks, optimize customer satisfaction and maintain/develop DLL income. Corporate Insurance and Contracting Support Provide ad-hoc SME support to DLL MT in these areas: Corporate approach to own property and casualty insurance. Ad-hoc transactional SME support for insurance aspects relating to vendor agreements and related certificate of insurance questions. Corporate contracting and supplier selection. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home. Career development opportunities: online learning, member development programs. Qualifications Educational Background: Degree in Business Administration/Economics or other related qualification. Insurance Producer License (may be possible to obtain post-hire for right candidate). Ideally also holding recognized Professional Insurance Qualification(s) (may be possible to obtain post-hire for right candidate). Excellent command of Excel. Project management skills. Advanced negotiation skills. Strong problem solving, analytical and communication skills. Willingness to work in a team, results orientation and aptitude for problem solving. Strong internal and external stakeholder management and ability to interact proficiently with all levels of the key functional stakeholder. Proactive with an ability to work independently within an international team and management structure. Excellent data collection and analytical skills review with a strong commitment to detail and accuracy. Organizational and planning skills. Experience 10 years of commercial insurance experience within broking and/or underwriting (Physical Damage, Property, Motor and PPI/Life). Strong entrepreneurial mindset with proven commercial success with 5+ years within a Leasing, broking or underwriting environment. Knowledge of insurance regulations. Working knowledge of leasing financial products: finance lease, operational lease and loan with collateral. Track record of consistent delivery against stated objectives in the market. Expertise in Agriculture, Green assets and e-Mobility desired. Insurance Operational handling experience (quotation, submission, complex claim handling). Placement, procurement and successful Underwriting experience on electronic and green assets, agriculture, material handling and construction equipment. General knowledge and understanding of Reinsurance. Regular exposure and experience of presenting to or influencing senior external and internal stakeholder groups (incl. C-suite / Board levels). Skills Strong sales and business development skills enabling the role-holder to consistently identify win-win areas that align the interests of multiple stakeholders and influence positive action in support of DLL Global Insurance objectives. Natural curiosity and drive to maintain deep understanding of developments in market e.g. regulation, business trends, technological advances. Strong analytical, strategic thinking and decision making skills. Excellent communication, influencing and interpersonal skills, with the ability to build strong relationships with GBUs, local insurance teams, clients, brokers, carriers and other relevant members of the DLL’s ecosystem. Strong business acumen, with the ability to develop and execute successful strategies. Ability to effectively work in and develop within multi-cultural teams. Thought leadership/public advocacy skills. Good to know Desired Primary Work Location: Wayne, PA. Other Acceptable Work Locations: Des Moines, IA. Applicable Pay Range $153,649.00 - $230,473.00 Application Deadline Deadline for application: Saturday, May 2, 2026 (application deadline may close sooner if a high number of applications are received). The selection process may involve an assessment. DLL's referral program applies. Applications via email will not be reviewed. Please apply online via our career website. For more information, you can contact our Senior Talent Acquisition Partner Macie Blazek at macie.blazek @dllgroup.com. DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. #J-18808-Ljbffr DLL