Hotel Front Desk - $16-$18/hr Based on Shift (55065)

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shiftESSENTIAL DUTIES AND RESPONSIBILITIESAnticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservationsProvide information about the property and its amenitiesMonitor room availability and follow restrictions and booking policies and proceduresAdhere to cash handling and financial transactions policies and proceduresUse equipment properly and adhere to cost controls to reduce expense and wasteGenerate Property Management System reports and complete shift reconciliationProvide clerical supportKnowledgeable of hotel emergency proceduresKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESRequired Knowledge and Certification:1+ years prior guest service experiencePreferred Knowledge and Certification:1-year switchboard and/or reservations experience1-year cash handling experienceRequired Skills:Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesStrong computer skills Microsoft Office (Word, Excel and Outlook) and WindowsExcellent verbal and interpersonal communication skillsExcellent problem solving skillsProven to accurately typeRequired Abilities:Ability to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenuesAbility to speak in a clear, concise and pleasant voiceAbility to answer a multi-line phone system in a professional and courteous mannerAbility to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessaryPHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standingMust have a good sense of balance, and be able to bend and kneel frequentlyMust be able to reach and twist routinelyMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift up to 5 pounds occasionallyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationWORKING ENVIRONMENTWork is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smokeMust be willing to work a flexible schedule including all shifts, weekends and holidaysExtensive computer useOccasionally must deal with angry or hostile individualsHigh volume of direct public contact