Representative Lead, BPS Client Service & Support

Representative Lead, BPS Client Service & Support

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

You will serve as a key link between operations teams and clients within a growing middle office function, helping shape and scale a new operating model. In this role, you will manage day-to-day client servicing, reporting, and issue resolution across multiple client accounts. You will drive communication, transparency, and operational performance through proactive coordination and structured reporting. Success is measured by client satisfaction, operational efficiency, and the ability to anticipate and resolve issues across the service lifecycle.

Serve as the primary liaison between operations teams and 45 assigned client accounts

Deliver accurate daily reporting to clients, leveraging tools such as Copilot to enhance efficiency and insights

Lead daily huddles with operations leads to review status updates, risks, and issue tracking

Conduct weekly client and host calls to communicate progress, performance, and key updates

Manage and track technical and operational issues through full lifecycle resolution

Provide proactive communication and escalation of risks impacting client delivery

Coordinate across internal teams to ensure seamless service execution and client satisfaction

Analyze operational data and trends to support continuous process improvement

Maintain organized tracking systems for deliverables, issues, and action items

Contribute to building and scaling middle office processes, tools, and best practices

Required Qualifications

Bachelor's degree or equivalent experience in financial services, business operations, or related field

Demonstrated experience in financial services operations

Strong client service experience with ability to manage multiple client relationships simultaneously

Excellent verbal and written communication skills with confidence presenting to clients

Proven ability to manage reporting processes, dashboards, and operational updates

Highly organized with strong attention to detail and ability to track issues end-to-end

Proactive approach to problem solving and identifying process improvements

Experience collaborating across cross-functional teams in a fast-paced environment

Preferred Qualifications

Financial services operation experience 4+ years

Experience working in a middle office or client-facing operations environment 4+ years

Familiarity with reporting tools or AI-enabled solutions such as Copilot

Knowledge of wealth management or banking operations

Experience leading team huddles, client calls, or operational reviews

Strong analytical skills with ability to interpret operational data and trends

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.