Customer Service Specialist

Customer Service Specialist

We are seeking a Customer Service Specialist to join our growing team in Albany, NY. The ideal candidate is highly organized, detail-oriented, and passionate about providing top-tier service. You will serve as the main point of contact for clients, ensuring smooth communication, timely resolutions, and a positive experience from start to finish.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and accuracy.
• Provide information, guidance, and support to ensure customer satisfaction.
• Process orders, track requests, and manage account documentation efficiently.
• Collaborate with internal departments to resolve client issues promptly.
• Maintain client records and ensure data accuracy within the company systems.
• Identify opportunities to enhance service processes and client retention.

Qualifications

• Previous experience in customer service, client relations, or administrative support (13 years preferred).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• High attention to detail and problem-solving mindset.
• Bachelor's degree preferred, but not required.

Benefits

• Competitive annual salary ($53,000 $59,000).
• Career development and growth opportunities.
• Supportive and professional work environment.
• Comprehensive training and continuous learning.
• Paid time off and performance-based incentives.