Field Support Representative
$35 - $38 per hourCynet Systems
Job Title
Job Overview: Pay Range: $35hr - $38hr Requirement/Must Have:
- Experience in customer service, public-facing outreach, benefits, sales support, healthcare, or a related field.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to learn and accurately communicate detailed benefit information.
- Professional judgment and discretion when handling sensitive questions or information.
- Ability to manage multiple priorities, follow established processes, and remain composed in a fast-paced environment.
- Dependable, collaborative, customer-focused, and comfortable engaging with diverse audiences.
- Basic proficiency with email, virtual meeting platforms, and common office applications.
- 3 years experience working in Sales or Customer Service.
Responsibilities:
- Support Account Consultants at agency health fairs, postal facilities, retirement seminars, community events, webinars, live chats, and other Open Season activities.
- Welcome attendees, identify their information needs, and provide clear, courteous guidance using approved materials and talking points.
- Educate employees and retirees on plan options, benefit changes, rates, provider access, prescription resources, wellness offerings, digital tools, and other approved member resources.
- Explain plan features accurately and objectively without making enrollment decisions for individuals or providing advice outside the role’s authority.
- Reinforce the value of current coverage to support retention while clearly communicating relevant options to prospective members.
- Recognize complex, sensitive, or member-specific questions and promptly refer them to the Account Consultant or appropriate service channel.
- Assist with event setup and breakdown, displays, materials, attendee flow, presentation support, and distribution of approved resources.
- Help maintain an organized, welcoming, and professional event environment, including protection of confidential or personal information.
- Capture required activity information, attendee questions, recurring themes, competitive observations, and follow-up needs using approved processes.
- Coordinate closely with Account Consultants and fellow support staff, communicate schedule or logistical issues promptly, and provide flexible coverage as assigned.
- Complete required training and remain current on approved Open Season benefits, rates, messages, processes, and escalation procedures.
- Represent the organization with professionalism, empathy, accuracy, and integrity in every interaction.
Nice to Have:
- Knowledge of federal or postal employee health benefits, retiree benefits, Medicare coordination, or health insurance terminology.
- Experience supporting health fairs, benefits events, presentations, webinars, live chats, or community outreach.
- Experience assisting sales, account management, enrollment, or field service teams.
- Proven experience in generating additional leads and market value for the company.
Skills:
- Customer and member focus.
- Clear and accurate communication.
- Reliability and follow-through.
- Teamwork and adaptability.
- Attention to detail.
- Professional presence.
- Sound judgment and appropriate escalation.
- Commitment to inclusion, respect, and service excellence.
Qualification And Education:
- High School Diploma.
Vacancy posted 3 days ago
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