Contingent Workforce Staffing Consultant

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No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Contingent Workforce Staffing Consultant role provides expertise to hiring managers for the facilitation of procuring the services of temporary and/or contract employees to meet a client’s current workforce needs. This role requires experience in overall workforce management in the labor market as well as familiarity with and ability to master procurement technology tools. The ability to manage client facing interactions to drive consultations and provide guidance on different delivery solutions is a daily requirement of the Contingent Workforce Staffing Consultant role.

Responsibilities

Program and Operational Support:

• Staffing support for a variety of positions. Consultative approach to hiring managers and candidates

• Perform consultation call with hiring managers to assess needs and determine best sourcing strategies to ensure acquisition of the best talent Utilization of procurement technologies to facilitate fulfillment of role and move requisition through client’s internal processes.

• Provide complete and thorough information and data points to the talent supply chain via both documentation and consultation conference calls.

• Monitor daily progress of requisition and follow up accordingly.

• Utilize candidate assessment and selection techniques when reviewing resumes to ensure only the best match is shortlisted.

• The Contingent Workforce Staffing Consultant supports the financial processes related to timecard & expense management, invoicing and corrections.

• Coordinate and schedule interviews for hiring managers.

• Negotiate bill rates to ensure that they are aligned with current market rates.

• Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed.

• Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail

Client, Program and Supplier Management

• Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.

• Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer.

• Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.

• Proactively identify service delivery issues and provide appropriate and timely solutions.

• Act as a liaison with Suppliers to resolve daily operational issues. Escalate as appropriate.

• Contribute consultative input and client requirement expertise to annual supplier summit.

• Utilize both client and market data to provide guidance to and set expectations for realistic recruiting cycle timelines.

• Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told. The ability to work independently and be a decision maker is imperative.

Technology Support

• Develop a thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution.

• Support Technology updates by providing an overview of new functionality to both client and supplier as necessary.

• Develop strong knowledge of technology to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.

Requirements

• 2+ years of relevant experience

• Must have Recruitment background or equivalent. Work experience in temporary labor, service level, and/or customer service industry.

• Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and a technical proficiency (e.g., MS Office, internet, VMS tools).

• Beeline experience: high level of understanding of Admin Configuration, how to manage distribution lists, job posting templates/job catalogs, Activity items, etc.

• Proven experience in creating and developing strategic relationships that promote positive client and employee engagement.

• Ability to manage MSP KPI and SLA performance: root cause analysis, ensure reporting accuracy, and develop continuous improvement plans.

• Ability to partner with AM and take lead in delivery improvement initiatives, meeting with clients, understanding needs, developing improvement plans, implementing plans, and overseeing execution.

• Ability to see interrelationships of data/ideas. Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.

• Supply base management: on-boarding suppliers, coordinating for supplier scorecards, managing supplier performance initiatives.

• Strong verbal/written communication skills, process oriented, skilled in client consultation within an MSP (not just staffing).

• Strong Invoice resolution experience in an MSP, understand invoice rejection reasons and resolution process

• Bachelor’s degree or certification in Business/Human Resources or equivalent experience.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.