Customer Program Manager - Aerospace & Defense

Job Title: Program Manager - Aerospace & Defense Country: USA State/Province: Arizona City: Tucson (Onsite Required) Summary This role involves managing day-to-day customer account activities, ensuring on-time product deliveries and project schedules, managing account profitability and contract terms, monitoring customer satisfaction, coordinating program tracking meetings, resolving customer issues, and providing performance reporting and analysis. The incumbent applies in-depth knowledge in a specialized area (i.e Cells, Swim lanes), working on problems of moderate scope, and exercising considerable judgment with minimal supervision. You will proactively manage professional relationships, facilitate clear communication between various departments, and provide data-driven insights to maintain high standards of service and operational efficiency. The position demands in-depth knowledge of manufacturing processes, SCM, PCBs, pricing, contracts, strong customer relations, negotiation, and project management. Detailed Description Performs tasks such as, but not limited to, the following: Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions. With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies. Strong participation in pricing/bid preparation and the development and management of contract terms. Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management). Communicates frequently with customers to help ensure satisfaction with the company and the products. Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances. In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. In-depth knowledge of the business issues associated with manufacturing PCBs. In-depth knowledge of product pricing, contracts and contract negotiations. Thorough understanding of business risks and price make up (Value add and Materials) Excellent customer contact, negotiation and problem resolution skills. Good presentation, database management and computer skills. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines. Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Above demands are carried out within the local existing Health and Safety guidelines Typical Experience Three to six years of relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography #J-18808-Ljbffr Celestica