Front Desk Associate - HIEX

Job Description

Job Description

At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests, and always looking for ways to improve. If you share these winning characteristics, we encourage you to explore your next career opportunity at the Holiday Inn Express & Suites located in Downtown Des Moines.

This is a Sherman Associates owned IHG franchised location.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends.

ESSENTIAL FUNCTIONS

• Ensures every guest is greeted and welcomed on arrival
• Registers and book guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests’ accounts at the time of registration and at checkout
• Maintains a house bank and make a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listen and respond to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

MINIMUM REQUIREMENTS

• 1-2 years of experience in a public contact position
• Must be at least 18 years of age
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the hotel.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 25-30 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.