Security Officer

Security Officer

State: CO

City: Thornton

Zip Code: 80229

Employment Type: Full-Time

Pay: $21.00 per hour

Officer Type: Unarmed

Available Schedule:

• Monday - Thursday | 2:15 PM - 8:15 PM
• Friday - Saturday | 9:15 AM - 5:15 PM

Position Overview

Citadel Security USA is hiring a dependable and observant Unarmed Security Officer to help maintain a safe, welcoming, and orderly environment at an assigned public facility. This position is ideal for someone who communicates well with the public, pays attention to their surroundings, and can address concerns with patience and sound judgment. The officer will be responsible for routine property checks, enforcing established conduct guidelines, assisting with building access, and responding to incidents when they arise. A successful candidate will be comfortable interacting with visitors, documenting concerns, and coordinating with emergency responders when necessary.

Key Responsibilities

• Property Patrols & Safety Inspections
• Conduct regular foot patrols throughout interior and exterior areas, including restrooms, public spaces, and parking areas.
• Identify and report safety hazards, property concerns, suspicious activity, and violations of established rules.
• Check assigned areas to help ensure that the premises remain orderly and secure.
• Maintain a visible, approachable presence during scheduled hours.
• Visitor Assistance & Policy Enforcement
• Explain facility rules and expectations clearly and respectfully.
• Address disruptive conduct, disagreements, and other concerns using calm communication and appropriate de-escalation techniques.
• Encourage compliance with established policies while treating visitors fairly and professionally.
• Request supervisory assistance when a situation requires additional support.
• Emergency Response & Public Safety
• Respond promptly to medical incidents, fire alarms, evacuation situations, and other emergencies.
• Follow established emergency procedures and communicate urgent concerns to the appropriate personnel.
• Provide first aid, CPR, or Narcan assistance only when currently certified, trained, and authorized to do so.
• Assist with orderly evacuations and help direct individuals to designated safe areas.
• Contact emergency services when circumstances require immediate professional assistance.
• Building Access & Daily Operations
• Assist with opening and securing the building at designated start and closing times.
• Monitor access points and report unauthorized entry or security concerns.
• Follow assigned opening, closing, and property-security procedures.
• Communicate any access-related issues to the appropriate supervisor.
• Incident Documentation & Coordination
• Complete accurate digital reports involving accidents, safety violations, disturbances, and other notable events.
• Record information regarding individuals who have been formally restricted or trespassed, following established procedures.
• Notify supervisors of significant incidents and actions taken.
• Contact and coordinate with local law enforcement or emergency responders during serious threats, suspected illegal activity, or other major incidents.

Required Qualifications

• Strong observation skills and attention to detail.
• Ability to communicate professionally with visitors, staff, and emergency personnel.
• Ability to remain calm and use sound judgment during difficult interactions.
• Effective verbal de-escalation and conflict-resolution skills.
• Ability to conduct routine interior and exterior foot patrols.
• Ability to prepare clear, accurate incident reports and maintain digital records.
• Dependable attendance and punctuality.
• Ability to follow assigned procedures, facility rules, and company policies.
• Professional conduct and a customer-service-oriented approach.

Equal Opportunity Employer Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.