Quality Control Analyst

Serve as the program admin and quality-control point of contact for escalated project matters, executive complaints, sensitive Trade Ally concerns, and client requests that require coordinated investigation and follow-through. Coordinate escalated matters with the client by gathering and validating the relevant facts, identifying the appropriate internal owners, documenting decisions and dependencies, communicating status, and tracking corrective actions through confirmed resolution. Run and maintain Excel-based exception reports to proactively identify missing documentation, duplicate submissions, out-of-range inputs, cost or savings anomalies, and other data quality concerns. Analyze project pipeline data to identify trends, outliers, and potential compliance issues; elevate findings and recommend corrective actions to TRC management. Collaborate with TRC management to define, refine, and standardize QA/QC review parameters across the energy efficiency program portfolio. Coordinate with the client's QA/QC team to align on review standards and continuous improvement initiatives. Serve as a point of contact for new Trade Allies (contractors), addressing inquiries, resolving escalations, and ensuring adherence to program guidelines. Support short- and long-term forecasting of program production and goal attainment through pipeline data analysis. Document QC findings clearly, ... and recommend corrective actions to improve project accuracy and consistency. Develop and present PowerPoint presentations to management detailing QC findings and trends. Coordinate with internal project teams, planning/reporting teams, outreach staff, management, Trade Allies, and the client QA/QC team to align on requirements, resolve issues, and maintain consistent review standards. Collaborate cross-functionally with internal project, planning, and management teams to ensure data accuracy and consistency. Learn, understand, and apply energy efficiency principles and mathematical models. Provide timely client support with commitment to customer satisfaction. Apply appropriate principles, theories, and concepts to complete assignments within timeframe required. Participate in and deliver internal and external trainings. Participate in and attend Trade Ally events and trainings. Requirements Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Ability to attend site visits throughout the State of New Jersey. Strong computer and record-keeping skills: proficiency in MS Excel and use of Customer Relationship Management (CRM). Strong attention to detail and commitment to data accuracy. Strong proficiency in Microsoft Excel, including pivot tables, exception reporting, and data analysis. Excellent oral and written communications skills. Team player with a positive attitude and ability to work effectively across different teams. Ability to work with culturally diverse customers and contractors effectively and respectfully. Excellent time management and organizational skills. Core Competencies Demonstrates strong analytical skills in data analysis and quality control, with proficiency in Microsoft Excel for exception reporting and data accuracy. Capable of effective communication and collaboration across diverse teams and stakeholders to ensure adherence to program guidelines and continuous improvement. Highest-signal resume keywords Data Analysis Microsoft Excel Proficiency Quality Control Coordination Customer Relationship Management (CRM) Effective Communication ATS Optimization Keywords Hard Skills Data Analysis Exception Reporting Quality Control Forecasting Documentation Mathematical Models Pipeline Data Analysis Presentation Development Record-Keeping Trend Identification Soft Skills Attention to Detail Team Collaboration Time Management Organizational Skills Customer Satisfaction Commitment Industry Keywords Energy Efficiency Trade Allies Quality Assurance Quality Control Compliance Issues Tools & Technologies Microsoft Excel Customer Relationship Management (CRM) PowerPoint #J-18808-Ljbffr