Membership Director

Build the Future of Membership at Spokane Public Radio Spokane Public Radio (SPR) is entering a period of transformation—expanding our impact, strengthening our newsroom, and reimagining how we serve communities across the Inland Northwest. With a reach of 20,000 square miles and three distinct program streams—news, classical, and jazz—SPR is a trusted public service with unlimited potential for growth. At the center of that future is our membership program. We are seeking a Membership Director to build and lead a modern, data-informed, audience-focused membership strategy—one that deepens relationships, grows revenue, and connects more people to the essential public service SPR provides. This is a rare opportunity to build from the ground up: to shape strategy, define workflows, and activate a large membership file into a more engaged, responsive, and growing community of supporters. The Opportunity This role is ideal for a driven, curious professional ready to make a meaningful impact from day one. You’ll lead the evolution of SPR’s membership program—from foundational systems and processes to a fully integrated, multi-channel engagement strategy. You’ll bring proven approaches from fundraising, marketing, and audience development—and shape them into something that works for SPR’s mission, audience, and scale. You don’t need public media experience—but you do need an appreciation for public service and a desire to connect people to something that matters. What You’ll Do Design and execute a comprehensive membership strategy focused on acquisition, retention, and donor growth Develop multi-channel membership campaigns across radio, digital, email, direct mail, and emerging platforms Establish clear goals, metrics, and benchmarks to measure success and support decision-making Build a Modern Donor Experience Strengthen stewardship and communication strategies to deepen relationships and increase lifetime value Ensure every donor interaction reflects SPR’s mission, professionalism, and appreciation Use Data to Drive Insight and Action Partner with the SPR team to build reporting frameworks that track performance and uncover new opportunities Build pipelines from membership into major giving Create Systems That Support Growth Optimize workflows, tools, and processes that enable a high-functioning membership program Support all efforts to ensure accuracy, efficiency, and integrity in gift processing, data management, and reporting Lead and Collaborate Provide supervision and direction for membership staff and operations Partner across departments to align membership strategy with organizational goals, programming, and audience development Serve as a key contributor to SPR’s overall fundraising and growth strategy How You’ll Approach the Work We value strong fundamentals in fundraising and audience engagement—but success at SPR will come from understanding our audience, our mission, and our opportunities, and building from there. We’re looking for someone who: Brings proven practices from fundraising, marketing, sales, or membership—and adapts them thoughtfully Is curious and willing to test, learn, and refine strategies over time Is comfortable working in an evolving organization where not everything is fully defined Can balance structure and flexibility—creating systems while staying open to new approaches The right candidate will see this as an opportunity to learn, build, and grow alongside the organization—not just implement what worked somewhere else. What Success Looks Like (First 12–18 Months) A clear, actionable membership strategy is in place and gaining traction Donor engagement and retention show measurable improvement Membership campaigns are more targeted, coordinated, and effective Systems and workflows support both day-to-day excellence and long-term growth What You Bring An unshakeable belief in the importance of public media A strategic mindset paired with a willingness to roll up your sleeves and build Comfort working with data, CRM systems like Raiser’s Edge, and performance metrics Strong project management and organizational skills The ability to translate big ideas into clear, actionable plans Excellent communication and collaboration skills A self-starter mentality with curiosity, initiative, and follow-through Why Spokane Public Radio Help rebuild and grow a trusted public service Shape the future of local journalism and arts programming Work with a small, committed team where your ideas matter Take ownership of a program with significant room for innovation and impact Benefits are generous, including full medical, vision, and dental, plus a retirement plan #J-18808-Ljbffr