Patient Care Associate (PCA) - Female

POSITION FUNCTION/OVERVIEW:

This position is responsible for assisting the counselors and therapeutic team by giving clinical support services to patients or patients who are suffering from substance abuse or mental irregularities and are housed in our residential facilities.


PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.
• Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance HIPAA requirements.
• Function as a dynamic part of the team who offers continuous patient care, interaction and role modeling for individuals that have problems regarding their mental health or have substance abuse issues.
• Document relevant information regarding the patient's behavior and activities with EMR system. Utilize email when necessary to notify clinical and leadership team.
• Provide a safe, supportive environment for all patients served.
• Complete intake and discharge processes. Including but not limited to: collection of UA's, Breathalyzer, Bag/Vehicle searches, logging personal valuables, etc.
• Attend mandatory meetings held by leadership team.
• Collect and log UA's, when deemed necessary. Step down, discharges, intakes, etc.
• Keep all refrigerator logs updated as in accordance with Florida Health Department.
• Update patient fund sheets to reflect available balances. Log and track any purchases made per patient requests.
• Organize outdoor activities after hours and on the weekends, for those who are appropriate to participate.
• Complete all required trainings required by DCF/Joint Commission, as instructed by HR.
• Participate in the task of maintaining patient residences and common areas. Included but not limited to cleaning, changing linens, patient laundry, etc.
• Ensure safe storage of all patients' valuables and hygiene products.
• Safely escort patients to clinical, medical, and scheduled activities.
• Observation of Meal Monitoring when ordered by medical team.
• Ensure the safety of the patient, completing ordered rounds.
• Stock all foods and snacks for patients to access in kitchen areas.
• Organize safe transportation with immediate supervisor for any patients discharging home or to aftercare facilities.
• Participate in crisis intervention situations.
• Ensure the abstinence/sobriety of all patients under treatment and immediately report any use of alcohol or drugs witnessed or suspected.
• Maintain the upmost level of professionalism with patients at all times, refraining from any personal conversations or relations.
• Maintains established Company policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
• Performs other duties as required.

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent with combination of education and work experience, required; Associates Degree, CNA or BHT Certification, preferred.
• Minimum of one (1) year experience in the behavioral healthcare industry.
• Knowledge of substance abuse/chemical dependency treatment levels of care; Substance Abuse Treatment.
• Knowledge of crisis intervention techniques.
• Ability to work flexible schedules and shifts, required.
• Relevant computer software and hardware applications proficiency - Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks; ability to work accurately, with attention to detail.
• Ability to handle highly sensitive and confidential information.
• Ability to understand and follow safety procedures.
• Ability to work in a fast-paced, high-energy environment.
• Excellent interpersonal and customer-facing skills.