PLM Administrator

Description

***Job Summary***

The PLM Administrator will support and maintain enterprise applications, including PLM and QMS systems, by managing tickets, performing backend system updates, and resolving user-facing issues within complex workflows. This role is responsible for ensuring system reliability, maintaining compliance, and supporting business users through direct interaction and application troubleshooting.

***Essential Functions***

• Manage and resolve assigned tickets end-to-end

• Perform backend administration tasks including data updates and access adjustments

• Troubleshoot complex application workflows and business process disruptions

• Analyze system behavior, logs, and queues to identify root causes

• Restart systems, resolve stuck processes, and address recurring system issues

• Communicate with users to gather requirements, provide updates, and confirm resolution

• Ensure all actions comply with regulatory and operational procedures

• Evaluate requests to determine alignment with system rules and compliance standards

***Qualifications***

Knowledge, Skills, and Abilities:

• Strong experience supporting enterprise applications (PLM, QMS, ERP)

• Ability to troubleshoot complex, multi-step workflows

• Experience in regulated environments (medical device, pharma, aerospace, manufacturing)

• Strong critical thinking and attention to detail

• Excellent written and verbal communication skills

• Ability to work independently and manage multiple priorities

Preferred Systems:

• Windchill, MasterControl (most preferred; but open to other manufacturing type PLM systems, not retail)

• Oracle Agile, Teamcenter, Veeva

• ERP systems with complex workflows and integrations

Less Relevant Experience:

• Infrastructure-only roles (VPN, networking, desktop support)

• Low-complexity systems or tools without workflow depth

Skills

application support, trouble shoot, regulated environment, workflow, ticket management, critical thinking, plm, qms, communication & people skills

Top Skills Details

application support,trouble shoot,regulated environment,workflow,ticket management,critical thinking,plm,qms

Additional Skills & Qualifications

Communication and judgment are critical in this role, as it sits between complex systems and business users. The individual must understand user requests within application workflows and determine not only how to execute a task, but whether it should be executed based on compliance and system integrity. This role requires strong customer-facing skills, including the ability to translate technical issues into business terms, ask the right questions, and guide users to resolution. It is not transactional support; Success depends on understanding business context and troubleshooting within workflows. Candidates must demonstrate strong critical thinking, attention to detail, and the confidence to question or push back on requests that do not align with proper procedures. Strong written communication is also essential for documenting actions, providing updates, and maintaining professional stakeholder communication.

Experience Level

Intermediate Level

This is a Contract position based out of Victor, NY.

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Victor,NY.

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.