Memorial Sales Consultant

Job Description

Job Description

Memorial Sales Consultant

Location: North Central Ohio

We are not looking for a stereotypical salesperson. We are looking for someone who is great with people, outgoing and can share empathy.

Choosing a memorial for a loved one can feel overwhelming. Most families do not know where to begin. That is where you come in.

As a Memorial Sales Consultant, your role is not about high-pressure sales. It is about helping people during an emotional and important moment in life. You will sit down with families, listen to their stories, understand what matters most to them, and guide them through the process of creating a lasting memorial that honors a life and brings comfort to those left behind.

We are looking for someone with exceptional people skills, emotional awareness, and a genuine desire to help others. The right person may come from retail, hospitality, customer service, caregiving, banking, or another role where building trust and making people feel cared for is essential. We can train the right person in our products and sales process. What matters most is your ability to connect with people.

Who This Role Is Great For

Individuals who have experience in the following environments:

• Retail stores

• Grocery stores

• Pharmacies

• Electronics or appliance stores

• Hospitality or front-desk roles

• Customer service environments

• Banking or member services

• Restaurants

What We Are Looking For

• Empathetic and professional presence

• Strong people skills and the ability to connect with a wide variety of personalities

• Emotional intelligence and the ability to respond sensitively in meaningful conversations

• Strong communication and listening skills

• A self-motivated and dependable work style

• Comfort using computers and learning software systems

• A desire to learn; we can train the right person in memorial products and consultative sales

What You Will Do

Guide Families with Compassion

Meet with families in person, listen carefully to their needs, and help them make thoughtful decisions about cemetery memorials. You will explain options clearly, answer questions patiently, and help families feel at ease throughout the process.

Build Trusting Relationships

Create meaningful connections with clients by following through, communicating well, and providing support from the first meeting to the completion of the memorial order.

Help People Make Important Decisions

Educate families on memorial options ranging from simple markers to custom monuments, always balancing their wishes, their budget, and the significance of the memorial.

Use Technology

Work within Office 365, HubSpot, and our internal systems to manage client information, coordinate next steps, and communicate with the team efficiently.

Follow Up with Care and Consistency

Maintain thoughtful follow-up with prospective families who have not yet made a decision, continuing to provide guidance and support throughout the decision-making process. Follow up with customers after the sale to help ensure orders move forward accurately, efficiently, and on time, while coordinating with the office and production team as needed.

Represent the Company in the Community

Attend Chamber events, community gatherings, and similar functions as a professional representative of the company. Build authentic relationships in the community and help strengthen awareness, trust, and goodwill toward the company.

Contribute to a Team That Serves Well

Depending on your skills and interests, you may also have opportunities to support other areas of the business such as marketing, design coordination, administration, or relationship development.

Experience That Helps, But Is Not Required

Customer-Facing Backgrounds Welcome

We welcome applicants from customer-facing backgrounds such as retail, hospitality, banking, customer service, reception/front desk, and caregiving or other service-oriented work.

Training Provided

Previous memorial industry experience is not required. Strong sales experience is not required. We are more interested in your ability to care for people, build trust, and communicate with empathy.

What Success Looks Like in This Role

• Families feel heard, respected, and supported.

• Clients trust your guidance and appreciate your professionalism.

• Memorial orders move smoothly from consultation to completion.

• You build strong relationships that reflect positively on our company and the families we serve.

General Responsibilities

• Maintain strong product knowledge.

• Manage memorial orders and coordinate customer needs with the office.

• Assist with incoming phone calls.

• Help keep the showroom and sales areas organized and welcoming.

• Work independently while staying aligned with team goals.

• Maintain sales performance expectations through excellent service and follow-up.

Growth Opportunities

• We believe in developing people over the long term. As you grow in this role, there may be opportunities to expand into areas such as key relationship development, marketing, administrative leadership, other sales channels, and additional specialized responsibilities based on your strengths.

Why This Role Matters

• This is meaningful work. The families we serve are making lasting decisions about how a loved one will be remembered. Your ability to make that process feel clear, personal, and compassionate can leave a lasting impact.

Longstreth Memorials is seeking hard-working, reliable and teachable individuals to join their team. The position is based out of Mansfield, Ohio with travel to other offices as necessary. As a part of the team will learn to help families remember their loved ones. You will also provide excellent customer service through Longstreth Memorials.

Company Description

Longstreth Memorials is seeking hard-working, reliable and teachable individuals to join their team. The position is based out of Mansfield, Ohio with travel to other offices as necessary. As a part of the team will learn to help families remember their loved ones. You will also provide excellent customer service through Longstreth Memorials.