Inspection Manager

$90k

System One Holdings, LLC

Job Title: Inspection Manager

Location: Miami, Florida

Type: Direct Hire

Compensation: $90,000.00

Work Model: Onsite

Hours: 40.0

Overview:
Lead and oversee Housing Choice Voucher (HCV) inspection operations for a large, federally funded program. Ensure full compliance with HUD standards (HQS and NSPIRE), manage third-party inspection contractors, and drive inspection quality, timeliness, and customer service through strong performance reporting and cross-functional coordination.

Responsibilities:

Oversee all inspection activities, including annual, initial, special, and quality control inspections
Ensure each assisted unit is inspected at least annually in compliance with HUD requirements
Implement and maintain inspection protocols aligned with HQS and NSPIRE standards
Monitor inspection scheduling, completion rates, and reinspection timelines
Ensure enforcement of deficiency correction requirements and deadlines
Manage and oversee third-party inspection contractors and clerical support staff
Establish performance expectations, service level standards, and productivity benchmarks
Conduct regular performance reviews and enforce contractual requirements
Ensure contractor compliance with quality control standards and reporting expectations
Coordinate staffing levels to meet program demand and inspection volume
Develop and implement a comprehensive Quality Control (QC) program
Conduct or oversee supervisory and independent QC inspections
Identify trends, systemic issues, and compliance risks
Ensure adherence to HUD regulations
Maintain documentation and audit readiness at all times
Support SEMAP performance indicators related to inspections (Indicators 5, 6, 11, 12)
Serve as the primary liaison between inspections and program operations, including:
- Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processes
- Support resolution of complex cases involving participants, landlords, and compliance issues
- Participate in cross-functional meetings to ensure operational alignment
- Ensure all inspection activity is recorded in the system of record (Emphasys Elite) in real time
- Oversee use of inspection technology platforms, including scheduling and tracking tools
- Support integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)
- Ensure data accuracy, completeness, and reporting integrity
- Track and report inspection metrics, including:
- Prepare regular reports for executive leadership and the client
- Support monthly and ad hoc reporting requirements
- Use data to drive operational improvements and resource allocation
- Ensure high-quality service delivery to participants and landlords
- Support timely communication regarding inspection scheduling, results, and required actions
- Address escalated complaints and service issues
- Coordinate with call center and customer service functions as needed
- Support transition planning and startup activities
- Ensure continuity of inspection services during transition periods
- Participate in required meetings with the County and stakeholders

Requirements:

Bachelor's degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)
Minimum 5-7 years of experience in housing inspections, HCV program administration, or related field
Minimum 3 years of supervisory or management experience
Demonstrated experience with HQS and/or NSPIRE inspection standards
Experience managing contractors or third-party vendors
Strong knowledge of HUD regulations and HCV program requirements
Experience with housing software systems (Emphasys Elite preferred)
Certification in HQS and/or NSPIRE inspections (preferred)
Experience in large-scale HCV programs (10,000+ vouchers) (preferred)
Experience supporting SEMAP compliance and performance improvement (preferred)
Familiarity with AI-enabled or technology-supported inspection workflows (preferred)
Experience in program transitions or large operational startups (preferred)
Proficiency in written and spoken English; Spanish/Creole proficiency is a plus

Benefits:

Healthcare benefits, paid time off, and 401(k).

#M1

Ref: #562-Joule Staffing - Edison

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Vacancy posted 23 hours ago

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