Principal Program Manager

The Principal Program Manager in Technical Program Management is accountable for the complete lifecycle, order-to-cash execution, and measurable business value of Eagleview's enterprise systems modernization program. This permanent, senior matrix-leadership role requires deep program management experience to define the target state, assess the NetSuite-centered environment and potential ERP replacement options, recover and re-baseline in-flight work, lead integrated delivery, and sustain the multi-year modernization roadmap across billing, payments, subscriptions, and related internal and customer-facing business processes.

This role directly leads a cross-functional program spanning Finance, Product & Technology, Operations, Customer Service, Security, Data, Legal/Compliance, and external partners. It does not own the functional teams' headcount or day-to-day production support; it owns the integrated transformation outcome, program economics, governance, execution discipline, adoption, reduced operational gaps, improved revenue realization, and realized value.

This is a full-time, hybrid role role in our Rochester, NY headquarters, with a salary range of $176,500 to $208,400, bonus eligible.

• Establish and maintain the enterprise program charter, target operating model, target architecture, multi-year roadmap, integrated master plan, investment case, measurable benefits plan, and exec-utive governance rhythm.
• Lead the current-state assessment of NetSuite, Boomi and other integrations, internal SaaS prod-ucts, customer-facing commercial systems, finance processes, data flows, controls, technical debt, and application portfolio rationalization and decommissioning opportunities.
• Develop and lead the retain-and-modernize versus ERP-replacement recommendation, including options analysis, business case, implementation approach, transition risk, and executive decision materials.
• Assess all in-flight initiatives; validate strategic fit, business value, technical alignment, controls, readiness, and dependencies; then re-baseline, re-sequence, or recommend stopping work as ap-propriate.
• Own the program cost center and manage budget, forecast, resource plan, vendor spend, financial controls, benefits realization, and executive reporting against approved commitments.
• Design the delivery model, including the appropriate blend of internal capability, systems-integrator or implementation-partner support, and specialist vendors; lead sourcing, selection, contracting support, and performance governance.
• Lead integrated planning and execution across ERP, quote-to-cash, billing, payments, subscrip-tions, revenue operations, customer data flows, internal SaaS products, integrations, reporting, migration, testing, release readiness, and stabilization.
• Establish decision rights, stage gates, RAID management, dependency management, quality con-trols, release criteria, and executive steering-committee governance for the transformation portfo-lio.
• Drive business-process standardization, change readiness, stakeholder engagement, training, cut-over, adoption, and operating transition to ensure the organization achieves intended business outcomes.
• Maintain a sustained modernization roadmap after initial implementation, with clear ownership, prioritization, performance measures, technical debt visibility, and continuous-improvement cy-cles.
• Other duties as assigned.
• Bachelor's degree in business, finance, accounting, information technology, engineering, or related discipline; equivalent depth of relevant experience will be considered.
• 10+ years leading large-scale, cross-functional business, technology, ERP, or enterprise transfor-mation programs; 5+ years with direct accountability for major ERP or financial-systems moderni-zation.
• Proven delivery of complex cross-functional programs where process, technology, and operational improvements are equally critical, from design, integration, migration, deployment, stabilization, and value realization. Experience with AWS or other cloud-based revenue delivery
• channels; some exposure and awareness of AI-based value opportunities for revenue or operational efficiency.
• Experience evaluating enterprise-platform options, developing investment cases, and leading a re-tain/modernize versus replacement recommendation for an ERP or comparable core business plat-form.
• Proven accountability for multi-million-dollar program budgets, forecasts, benefits realization, vendor spend, governance, RAID management, dependency management, executive reporting, and program controls.
• Strong working knowledge of finance and accounting processes, end-to-end order-to-cash, billing, payments, subscriptions, revenue operations, commercial data flows, internal controls, data gov-ernance, and business-process transformation.
• Experience leading and influencing matrix teams across Finance, Product, Engineering, Enterprise Applications, Operations, Security, Data, and third-party partners without direct authority, using strong intellectual capability, emotional intelligence, and executive-level judgment.
• Experience selecting and governing systems integrators, implementation partners, and technology vendors, including scope, performance, commercial, and delivery-risk management.
• Exceptional executive communication, structured problem solving, decision-making, conflict reso-lution, and organizational-change leadership skills.
• U.S. business-systems transformation experience, with working knowledge of Canadian business operations and cross-border considerations, including entities, currencies, taxes, and reporting needs.

Preferred

• Direct experience with Oracle NetSuite and an iPaaS/integration environment such as Boomi, to-gether with cloud-based enterprise applications and APIs.
• Experience in a product and technology company with customer-facing SaaS, billing, revenue, or service-delivery systems integrated to core financial platforms.
• Experience recovering, re-baselining, or turning around an in-flight transformation program.
• Relevant credentials such as PMP, PgMP, Prosci change-management certification, or ERP-platform certification.
• MBA, master's degree, CPA, or equivalent advanced finance, technology, or enterprise program leadership experience.

Core Competencies

The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:

• Drive & Follow Through - Takes initiative and turns ideas into action.
• Adaptability in Uncertainty - Adjusts quickly and performs through change.
• Customer-Centered Mindset - Puts customer needs at the center of decisions.
• Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
• Role-Specific Expertise - Applies strong functional expertise to deliver results.
• Results Accountability - Owns outcomes and delivers on commitments.
• Work Prioritization & Execution - Focuses on priorities and delivers on time.